What are the responsibilities and job description for the Night Auditor position at Otsego Resort?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting nightly audits of financial transactions, and providing exceptional guest services. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to hospitality excellence.
Duties
- Perform nightly audits of all financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs efficiently while providing outstanding customer service.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of room availability, rates, and reservations.
- Utilize phone systems to manage incoming calls and assist guests as needed.
- Collaborate with other departments to ensure seamless operations throughout the hotel.
- Prepare daily reports for management detailing occupancy rates, revenue, and other key metrics.
Skills
- Strong phone etiquette to effectively communicate with guests and staff.
- Bilingual or multilingual abilities are a plus for enhancing guest interactions.
- Previous experience in resort or hotel management is highly desirable.
- Proficiency in hospitality management principles and practices.
- Experience in guest services with a focus on creating positive experiences for visitors.
- Familiarity with night audit procedures within a hotel setting is beneficial.
- Knowledge of hotel management software and systems is advantageous.
This position is essential for maintaining high standards of service during overnight hours while ensuring financial accuracy and guest satisfaction. If you are passionate about hospitality and have the skills required for this role, we encourage you to apply.
Job Type: Full-time
Pay: $14.75 - $15.75 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Gaylord, MI 49735 (Required)
Ability to Relocate:
- Gaylord, MI 49735: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16