What are the responsibilities and job description for the ICT Technician position at OTSI?
Object Technology Solutions Inc (OTSI) has an immediate opening for an ICT Technician
ICT Technician ( Onsite Denton TX)
Major Responsibilities :
This job role performs IT services as testing developing administering troubleshooting and supporting customer application systems.
The IT Engineer is responsible for implementing the services requested by the customer with the agreed service level agreements in the frame contract.
The IT Engineer is part of the customer team and works on customer premises or remotely for the customer wherever possible
Deployment tools Verification tools Performance management and monitoring tools
Fault management tools Trouble Ticket Management tools Test management tool
Applying Expertise & Technology
Analyzing and problem solving abilities
Delivering Results & Meeting Customer Expectations
Planning & Organizing
Following Instructions & Procedures
Administer an IT system. Installation / configuration of customer infrastructure with thirdparty supervision. Monitoring optimization and tuning of the infrastructure installed. Dimensions
Capacity planning support the selection of products.
Writing technical documentation.
Test an IT system. Preparation and verification of System Integration and test environments. Define test planning defining test case dependencies and priorities to meet the required test execution coverage within the SLAs. Executes tests based on a Test Object List and a test Strategy specification. Document test results in a Test Report. Uses test reporting tools to document test specification and results.
Develop codes and interfaces on an IT system. Debug and correct SW faults.
Support Service Assurance. Incident Management. Restoring normal service operation (within SLA limits) as quickly as possible while minimizing the impact on business operations.
Plan / design / development of scripts in order to monitor the business processes KPIs(volumes / performances). Analysis of business process KPIs and data quality outcomes troubleshooting and designing / managing the relevant improvement or resolution processes or massive data realignment.
Plan / design / development of scripts / data needed for the execution of technical jobs (recursive / one shot). Preparation of models for the estimation of volume growth and planning / design the future needs in terms of hardware and software licenses
Qualifications and Experience :
Experience on technologies and customer systems or products to administrate. Knowledge on System Administration (OS network DBMS )
Experience on system process products to test and tools to use. Knowledge on software development process and automation test.
Infrastructure knowledge (OS network scripting ). Ability to identify and set KPI Experience of TT incident and problem management and tools
Focus areas of domain expertise : o BSS (Real time and converged solutions Billing Portals Campaign management EAI and CRM) o OSS (Fulfillment Assurance EAI customer experience management)
- Service Delivery and Service Enablement solutions and VAS (Value added services) transformation / consolidation;
TV & Media
IP and network knowledge
Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work including Ergonomics and any refresher training required to maintain such certifications.
About us :
OTSI is a leading global technology company offering solutions consulting and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a FollowtheSun model. Headquartered in Overland Park Kansas we have a strong presence in North America Central America and AsiaPacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore near shore and offshore engagement and delivery options with 24 / 7 support. OTSI works with 100 enterprise customers of which many are Fortune ranked OTSI focuses on industry segments such as Banking Financial Services & Insurance Healthcare & Life Sciences Energy & Utilities Communications & Media Entertainment Engineering & Telecom Retail & Consumer Services Hitech Manufacturing Engineering transport logistics Government Defense & PSUs.
Our Centre of Excellence :
Data & Analytics
Digital Transformation
QA & Automation
Enterprise Applications
Disruptive Technologies
