Mental Health Clerk - Family Services

Job Description Under the supervision of a Program Supervisor, performs a variety of clerical tasks to support clinical treatment teams serving consumers of CMHOC. Provides assistance to consumers and the public, answers questions and provides information. Assists in enrolling clients in treatment programs. Types a variety of forms and documents. Completes various documents with information from the consumer, team members, supervisor, or from file documentation. Assists in maintaining recordkeeping systems. This is a full-time, benefitted position working Monday - Friday, 8:00 am to 5:00 pm at the Community Mental Health building located at 12265 James St. Holland, MI 49424. Essential Job Functions The essential functions of this position may include, but are not limited to, the following: Assists consumers and members of the public in processing records and documents such as clinical documentation, insurance verification forms, enrollment documents, etc. Takes and transcribes minutes from team meetings and other meetings, as assigned, and provides general clerical support for team supervisor. Answers questions regarding departmental procedures and requirements, program requirements, scheduling information, and other activities. Takes messages and schedules appointments for staff. Assists citizens in filling out forms and reviews documents for proper completion. Types various documents using word processing software. May type documents requiring knowledge of medical terminology and medical transcription. Utilizes word processing and other software programs to write, edit, and format documents, spreadsheets, brochures, training materials and other documents. Types physicians' case notes, correspondence, and other materials from dictation equipment. Responds to requests for clarification regarding medications and dosages from pharmacies and department staff by referring to written materials prepared by a physician. Prepares and processes departmental financial documents. Assists in the maintenance of departmental filing systems by ensuring proper filing of documents and folders. Retrieves materials from system and conducts searches for necessary documentation. Utilizes a computer for entry of data such as case notes, payments, vouchers, client information, and other information. Places orders with vendors for equipment, supplies and materials based on suitable quality, availability and price. Receives and stocks materials and supplies. Maintains related records. May interpret for Spanish or other foreign language speaking clients if needed. Processes petty cash requests, reconciles expenses and receipts, submits information to appropriate department. Performs other duties as assigned. Required Education, Training and Experience High school diploma or equivalent. One year of general clerical experience is required, or equivalent combination of education and experience. May require experience and training in various computer software and equipment. Lived experiences with mental illness, developmental disabilities, or substance use disorders are valued. Additional Requirements and Information REQUIRED KNOWLEDGE AND SKILLS: Good working knowledge of office practices and procedures. Good working knowledge of medical terminology and abbreviations. Overall knowledge of departmental organization, procedures and regulations particular to a Community Mental Health Agency. Ability to maintain multiple records and filing systems. Proficiency in recording and transcribing minutes and the proceedings of administrative meetings. Knowledge of medical records management principles and practices and confidentiality requirements, including the provision of HIPAA. Working knowledge of local, state and federal health codes, statutes, rules and regulations as they relate to the Community Mental Health System, including but not limited to the Medicaid Provider Manual, Michigan Mental Health Code, HIPAA, CARF, and Recipient Rights. Computer literacy including a thorough working knowledge of word processing, spreadsheets, electronic medical record systems, and database management. Excellent verbal and written communication skills, and interpersonal communication skills. Excellent English language skills, including spelling, punctuation, grammar, and usage. PHYSICAL REQUIREMENTS: Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audio logical appliances, and devices to increase mobility. WORKING CONDITIONS: Work is performed in an office environment. DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Ottawa County is an Equal Opportunity Employer Job Description Under the supervision of a Program Supervisor, performs a variety of clerical tasks to support clinical treatment teams serving consumers of CMHOC. Provides assistance to consumers and the public, answers questions and provides information. Assists in enrolling clients in treatment programs. Types a variety of forms and documents. Completes various documents with information from the consumer, team members, supervisor, or from file documentation. Assists in maintaining recordkeeping systems. This is a full-time, benefitted position working Monday - Friday, 8:00 am to 5:00 pm at the Community Mental Health building located at 12265 James St. Holland, MI 49424. Essential Job Functions The essential functions of this position may include, but are not limited to, the following: Assists consumers and members of the public in processing records and documents such as clinical documentation, insurance verification forms, enrollment documents, etc. Takes and transcribes minutes from team meetings and other meetings, as assigned, and provides general clerical support for team supervisor. Answers questions regarding departmental procedures and requirements, program requirements, scheduling information, and other activities. Takes messages and schedules appointments for staff. Assists citizens in filling out forms and reviews documents for proper completion. Types various documents using word processing software. May type documents requiring knowledge of medical terminology and medical transcription. Utilizes word processing and other software programs to write, edit, and format documents, spreadsheets, brochures, training materials and other documents. Types physicians' case notes, correspondence, and other materials from dictation equipment. Responds to requests for clarification regarding medications and dosages from pharmacies and department staff by referring to written materials prepared by a physician. Prepares and processes departmental financial documents. Assists in the maintenance of departmental filing systems by ensuring proper filing of documents and folders. Retrieves materials from system and conducts searches for necessary documentation. Utilizes a computer for entry of data such as case notes, payments, vouchers, client information, and other information. Places orders with vendors for equipment, supplies and materials based on suitable quality, availability and price. Receives and stocks materials and supplies. Maintains related records. May interpret for Spanish or other foreign language speaking clients if needed. Processes petty cash requests, reconciles expenses and receipts, submits information to appropriate department. Performs other duties as assigned. Required Education, Training and Experience High school diploma or equivalent. One year of general clerical experience is required, or equivalent combination of education and experience. May require experience and training in various computer software and equipment. Lived experiences with mental illness, developmental disabilities, or substance use disorders are valued. Additional Requirements and Information REQUIRED KNOWLEDGE AND SKILLS: Good working knowledge of office practices and procedures. Good working knowledge of medical terminology and abbreviations. Overall knowledge of departmental organization, procedures and regulations particular to a Community Mental Health Agency. Ability to maintain multiple records and filing systems. Proficiency in recording and transcribing minutes and the proceedings of administrative meetings. Knowledge of medical records management principles and practices and confidentiality requirements, including the provision of HIPAA. Working knowledge of local, state and federal health codes, statutes, rules and regulations as they relate to the Community Mental Health System, including but not limited to the Medicaid Provider Manual, Michigan Mental Health Code, HIPAA, CARF, and Recipient Rights. Computer literacy including a thorough working knowledge of word processing, spreadsheets, electronic medical record systems, and database management. Excellent verbal and written communication skills, and interpersonal communication skills. Excellent English language skills, including spelling, punctuation, grammar, and usage. PHYSICAL REQUIREMENTS: Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audio logical appliances, and devices to increase mobility. WORKING CONDITIONS: Work is performed in an office environment.

Salary : $37,000 - $48,000