What are the responsibilities and job description for the Eligibility Worker position at Otter Tail County?
JOB
Otter Tail County is accepting applications for an Eligibility Worker. The purpose of this position is to provide information and determine initial and ongoing eligibility to applicants/recipients for Income Maintenance Programs and to participate and plan implementation of unit goals, policy, and procedures.
EXAMPLE OF DUTIES
Perform intake and screens potential applicants to public assistance programsConduct interview to assess initial eligibility for public assistance programsIssue cash, food support, child care, and health care program assistanceRefer clients to community agencies as neededExplain eligibility criteria to the public, social workers and estate planning professionalsPerforms case management for ongoing casesMake frequent telephone and personal contact with clients to maintain accurate information and add or end assistance programs as neededRespond to financial crisis by assessing eligibility for emergency programs or making a referralPrepare correspondence and respond to inquiriesProcess reports generated by a computer match such as the Income Eligibility Verification SystemUnderstand and implement the appeals process when needed. Represent the agency during the appeal hearingAdministrative tasks: Attend staff and supervisor/supervision meetings as scheduledAttend conferences as scheduled or agreed upon with supervisorAttend trainings as related to job responsibilitiesComplete documentation, agency timesheets, and employee records in a timely mannerCommunicate schedule changes with supervisorUtilize the status (In/Out) Board consistently to keep agency staff aware of availabilityUtilize SSIS as the case management system, including time documentation, case notes, documents and other systems as applicablePerform other duties as assignedMay assist with duties and responsibilities as outlined in the County Emergency Operations Plan and Continuity of Operations Plan
SUPPLEMENTAL INFORMATION
This is a full-time, 40 hours/week position, and generally the work hours are Monday-Friday, 8:00-4:30 p.m. The 2025 starting salary is $22.94 per hour, depending on qualifications, with career advancement to $36.85 per hour. The selection process will include an online employment application and a supplemental questionnaire. The questionnaire will be provided in the Questions section when completing the application. The questionnaire needs to be submitted by the application deadline. Semi-finalists will be invited to interview. Prior to hire, finalist will be required to pass a background investigation and reference check. A standard one year probationary period applies. How to ApplyTo apply for this position, click on desired job title, then the "Apply" link. On-line applications are stored on a secure site. Only you and authorized employees of Otter Tail County have access to the information submitted.When filling out any employment application materials for Otter Tail County, you must include your entire employment and education history. Failure to do so may render your application incomplete.Veterans PreferenceEligible veterans as defined by Minnesota Statute 197.447 may claim Veterans Preference during the hiring process. A DD214 and required supporting documentation must be included with the employment application to receive preference.Background InvestigationAll employment offers are contingent upon the applicant passing a background investigation which may include, but are not limited to, gathering information from the following sources: Bureau of Criminal Apprehension, other law enforcement agencies, court documents, educational institutions, previous employers, Minnesota Driver and Vehicle Services, military records, Immigration and Naturalization Services, and known associates of the applicant.Criminal convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. Making false statements or withholding information during the hiring process will cause you to be barred from employment or removed from employment.Otter Tail County is a tobacco-free workplace.Otter Tail County does not discriminate on the basis of political affiliation, race, color, creed, religion, age, national origin, sex (pregnancy, gender identity, sexual orientation), marital status, familial status, status with regard to public assistance, membership or activity in a local commission, disability, or genetic information. Equal Opportunity Employer
Otter Tail County is accepting applications for an Eligibility Worker. The purpose of this position is to provide information and determine initial and ongoing eligibility to applicants/recipients for Income Maintenance Programs and to participate and plan implementation of unit goals, policy, and procedures.
EXAMPLE OF DUTIES
Perform intake and screens potential applicants to public assistance programsConduct interview to assess initial eligibility for public assistance programsIssue cash, food support, child care, and health care program assistanceRefer clients to community agencies as neededExplain eligibility criteria to the public, social workers and estate planning professionalsPerforms case management for ongoing casesMake frequent telephone and personal contact with clients to maintain accurate information and add or end assistance programs as neededRespond to financial crisis by assessing eligibility for emergency programs or making a referralPrepare correspondence and respond to inquiriesProcess reports generated by a computer match such as the Income Eligibility Verification SystemUnderstand and implement the appeals process when needed. Represent the agency during the appeal hearingAdministrative tasks: Attend staff and supervisor/supervision meetings as scheduledAttend conferences as scheduled or agreed upon with supervisorAttend trainings as related to job responsibilitiesComplete documentation, agency timesheets, and employee records in a timely mannerCommunicate schedule changes with supervisorUtilize the status (In/Out) Board consistently to keep agency staff aware of availabilityUtilize SSIS as the case management system, including time documentation, case notes, documents and other systems as applicablePerform other duties as assignedMay assist with duties and responsibilities as outlined in the County Emergency Operations Plan and Continuity of Operations Plan
SUPPLEMENTAL INFORMATION
This is a full-time, 40 hours/week position, and generally the work hours are Monday-Friday, 8:00-4:30 p.m. The 2025 starting salary is $22.94 per hour, depending on qualifications, with career advancement to $36.85 per hour. The selection process will include an online employment application and a supplemental questionnaire. The questionnaire will be provided in the Questions section when completing the application. The questionnaire needs to be submitted by the application deadline. Semi-finalists will be invited to interview. Prior to hire, finalist will be required to pass a background investigation and reference check. A standard one year probationary period applies. How to ApplyTo apply for this position, click on desired job title, then the "Apply" link. On-line applications are stored on a secure site. Only you and authorized employees of Otter Tail County have access to the information submitted.When filling out any employment application materials for Otter Tail County, you must include your entire employment and education history. Failure to do so may render your application incomplete.Veterans PreferenceEligible veterans as defined by Minnesota Statute 197.447 may claim Veterans Preference during the hiring process. A DD214 and required supporting documentation must be included with the employment application to receive preference.Background InvestigationAll employment offers are contingent upon the applicant passing a background investigation which may include, but are not limited to, gathering information from the following sources: Bureau of Criminal Apprehension, other law enforcement agencies, court documents, educational institutions, previous employers, Minnesota Driver and Vehicle Services, military records, Immigration and Naturalization Services, and known associates of the applicant.Criminal convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. Making false statements or withholding information during the hiring process will cause you to be barred from employment or removed from employment.Otter Tail County is a tobacco-free workplace.Otter Tail County does not discriminate on the basis of political affiliation, race, color, creed, religion, age, national origin, sex (pregnancy, gender identity, sexual orientation), marital status, familial status, status with regard to public assistance, membership or activity in a local commission, disability, or genetic information. Equal Opportunity Employer
Salary : $23 - $37
