Job Description
Job Title : Unified Communications Engineer
Department : Collaboration Team, BTS
Summary : This position provides advanced engineering, support, and maintenance for the medical center's unified communications environment, ensuring system stability, reliability, and performance. Responsibilities span the full lifecycle from design and implementation to troubleshooting and optimization.
Duties and Responsibilities :
Builds and configures voice and video hardware, software, and design requirements.
Plans, evaluates, and recommends technology solutions to meet organizational needs.Researches and recommends appropriate technological applications and services.Designs, implements, and documents operating system software, hardware, network, and storage connectivity.Consults with departments to determine system requirements and develops specifications.Prepares specifications for system upgrades, monitoring tools, and automation.Evaluates technology alternatives and recommends system / equipment acquisitions.Provides technical guidance on voice and video systems.Contributes to the technology roadmap and overall architecture design.Support, Maintenance, and Projects (50%) :Support :
Facilitates hardware and software remediation.
Resolves complex customer issues related to unified communications.Provides advanced technical support to customers and IT teams.Develops and implements technical documentation.Packages, builds, and deploys applications to the voice and video environment.Manages and supports voice and video integration with other systems.Validates fault diagnosis and resolution techniques.Oversees vendor-supported equipment service coordination.Participates in planning, engineering, and documentation of voice and video systems.Develops short and long-range plans and prepares management reports.Maintenance :Maintains accurate asset records for adds, moves, and changes.
Assists in training technical staff on voice and video system maintenance.Assists in planning and upgrading operating systems and application integration.Adheres to departmental processes (change management, etc.).Projects :Participates in telephony and video projects.
Documents and completes assigned project tasks.Researches and evaluates new products, procedures, and workflows.Develops and implements policies, standards, and procedures.Monitors work progress and accuracy.Provides guidance and training to less experienced staff.Acts as a subject matter expert for Medical Center projects.Other (10%) :Manages email communication.
Attends meetings.Provides status reports and timekeeping.Performs on-call duties.Engages in professional development and training (4 hours / week average).Performs other duties as assigned.Organizational Expectations : Adheres to Medical Center policies and procedures.
Minimum Qualifications :
Degree in Computer Science or related field, or 5 years of equivalent experience.Excellent interpersonal communication skills.Advanced knowledge and experience in resolving voice and telephony issues.Advanced knowledge and experience with multiple systems hardware and peripherals.Working knowledge of Microsoft Office products and voice / video support / monitoring tools.Understanding of wireless connectivity.Previous customer service, administrative, or engineering experience in IT.
