What are the responsibilities and job description for the Contact Center Representative I or II position at Our Community Credit Union?
Hiring for multiple positions- 1 full-time opportunities for either a level I or II representative based on prior work experience!
As a Contact Center Representative I or II, you and your team are tasked with delivering high-quality service to OURCU members through phone, live chat, email, and secure messaging.
You might excel in this role if you:
- Are eager to expand your knowledge base
- Take pleasure in providing a sympathetic ear
- Relish the opportunity to solve problems and devise solutions
- Derive satisfaction from addressing members' unique needs
Your responsibilities may include:
- Addressing member questions and conducting necessary research
- Processing loan payments, handling skip payment requests, issuing Visa cards, etc.
- Recommending OURCU products and services that could benefit the member's specific situation
- Supporting the Contact Center Supervisor and eService's Manager as needed
You could be an ideal candidate if you possess:
- Experience in customer service
- Experience in a call center environment
- Excellent communication abilities
- Prior experience in financial institutions such as a credit union and/or banking industry preferred!
Depending on your experience, you may start as a Contact Services Rep. I with 6 months to 2 years of experience, or as a Contact Services Rep. II with 2 - 5 years of experience. Salary is commensurate with experience, and prior experience in credit union/banking and financial services is advantageous!
Benefits include:
- Medical, dental, and vision insurance (90% coverage for employees; 60% for dependents-paid by employer
- Employer-paid life and long-term disability insurance-
- An Employee Assistance Program
- A generous 401(k) plan (with contributions from OURCU regardless of employee contribution) with full vesting after 5 years
- Paid sick leave and vacation time
- 12 paid holidays
- Company-provided logo wear
- Tuition assistance
For a comprehensive job description, please refer to the full details.
The salary range is $19.55 - $24.44 for Level I and $21.56 to 26.95 for Level II, dependent on prior work experience. This is a non-exempt, hourly position.
OURCU is committed to equal employment opportunities. As part of our hiring process, we do require a credit and criminal background check once a job offer has been extended and accepted. This employer utilizes E-Verify as part of our I9 verification process, if you have questions, please reach out to our HR team at HRTeam@ourcu.com
As part of our employment process we require a criminal background check and credit check.
Salary : $20 - $27
