What are the responsibilities and job description for the IT Service Desk Analyst Level II position at Our Company?
Rooms To Go is currently in search of a full time Helpdesk Analyst Level II with a passion for excellence and the desire to provide outstanding customer service! This is a fantastic opportunity to get in with a growth-oriented company. Coverage includes all Rooms To Go Stores, Manufacturing Facilities, Distribution Centers, Corporate Centers and remote users based both in the US and Puerto Rico markets.
This Role Offers:
· Industry-leading, paid training
· Comprehensive benefits & perks package including 401k company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!
What you’ll be doing:
· Provide first level troubleshooting and acting as a second-tier escalation level to the Helpdesk organization
What we’re looking for:
· An aptitude for working with a team of people and to undertake analysis, diagnosis and resolution of issues, which may range from straightforward to more complicated technical issues · Ability to prioritize, rapidly move from one task to another, and multi-task to satisfy the customer's immediate needs
· Passion for operational excellence, excellent interpersonal and soft skills
· Ability to liaison with IT Management
What’s in it for you?
We continue to offer a better way to shop for furniture through innovation, fast delivery, first-rate service, honesty and integrity. We offer a comfortable, friendly work environment with the added peace of mind of working for a financially stable, growth-oriented company. We also give back to our local communities, have an industry leading recycling program and promote employee health and wellness company-wide.
Career Mobility: We’re a rapidly expanding company offering significant avenues for personal development and growth, with multiple career paths.
Training & Development: We invest in our associates. Product & sales training and leadership development is a critical part of their business success.
Diversity: With 8,500 employees and growing, diversity is a part of every day life at Rooms To Go. Here you'll find an environment packed with different cultures, personalities and backgrounds because we know that an inclusive company culture is what makes us successful.
Wellness & Fitness: At Rooms To Go, we believe promoting a healthy lifestyle is one of the keys to success at home and work. We’re a fit friendly workplace with an award-winning wellness program including: onsite gyms, fitness classes, health fairs.
Environmentally Friendly: We continually strive to improve our operations and minimize our impact on the environment. Among our top priorities are our reuse and recycling programs. We have made significant investments to efficiently use, reuse, or recycle materials company wide. Across the country, each distribution center operates a robust recycling program for all waste. We believe environmental leadership is an integral part of overall just business behavior.
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. #DICEPOST
Applicants must be authorized to work in the U.S.
