What are the responsibilities and job description for the Red Alert - Furniture Inspection position at Our Company?
This position is responsible for daily inspection of Red Alert orders to ensure no damages and have repairs performed by shop staff to the Red Alert orders if needed. Reviewing the customers R/A notes to ensure the product meets the customers requests. Having the customers contacted if there’s any discrepancies with the R/a notes and the condition of the product. Also required to make sure the correct product is being sent to the customer by verifying the SKU for each customer.
This Role Offers:
- Industry-leading, paid training
- Comprehensive benefits & perks package including 401k company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!
What you’ll be doing:
- Inspection of all Red Alert orders.
- Verifying the orders all have the correct products.
- Overseeing the repairs of the product and making sure the repairs are up to quality standards.
- Reviewing the Red Alert notes for customers concerns/reasons and contacting the customers when needed.
- Observing the loading of the Red Alert product to ensure safe handling on to the trailers.
- Performs other duties as required.
- Added duties are locating the 3rd or more Red Alerts and stripping them open from the factory wrap if needed. This will include moving/placing Dresser, Nightstands, and other furniture on floats. Using a Kevlar glove and box cutter to remove the factory packaging. Once inspection and Photos are completed, the Red Alert products will need to be wrapped up in Bubble wrap (for wood products) and Sofa, & Chair bags (for upholstery products).
What we’re looking for:
· Must possess an eye for detail
· Excellent communication, both verbal and written
· Strong time management skills are required
· Ability to lift 25lbs, and have excellent mobility (repetitive bending, lifting, stooping, climbing, pushing, etc.)
· Prior customer service or warehouse experience is not required
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Applicants must be authorized to work in the U.S.
