What are the responsibilities and job description for the Service Advisor Automotive position at Ourisman Cars?
Ourisman Tri State Subaru has an opening for an Assistant Service Manager/Service Advisor. We are looking for individuals with 3 years experience in a high volume service department and proven track records of excellent Customer Service (CSI). Subaru experience is a big plus. Reynolds/ Ignite systems experience is preferred but not required. This is an opportunity to join the area's top automotive company. We have over 100 years of experience helping our employees build their carreers. Let us help you build yours!
Automotive Service Advisor Responsibilities and Duties
- Greet customers in a timely, friendly manner and obtain information
- Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
- Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
- Reynolds and Reynolds experience a plus
Automotive Service Advisor Qualifications and Skills
- High School Diploma or Equivalent
- Minimum of 3 years automotive service department experience
- Fluent English--Bilingual a plus
- Documentation of past performance
- Automotive Knowledge required
- Quality Focus, Productivity, and Problem Solving
- Strong Teamwork and Communication Skills
- Out-going personality with experience at developing relationships
- Can work in a fast-pace environment, are organized, and can manage time efficiently
- Must have valid driver's license
Ourisman Automotive Group is an equal opportunity employer operating a drug free work environment.
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Weekends as needed
Experience:
- Service Advisor: 3 years (Required)
- dealership: 2 years (Preferred)
License/Certification:
- driver's license (Required)
Work Location: In person
Salary : $60,000 - $120,000
