What are the responsibilities and job description for the Service Advisor position at Ourisman Cars?
Ourisman Toyota 40 in Edgewood has immediate opening for an Assistant Service Manager/Service Advisor. We are looking for an individual with 2 years of Toyota experience and a proven track records of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. Enjoy our new state of the art service department. This is an opportunity to join the area's top automotive company. We have over 100 years of experience helping our employees build their carreers. Let us help you build yours!
Automotive Service Advisor Responsibilities and Duties
- Greet customers in a timely, friendly manner and obtain information
- Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
- Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
- Reynolds and Reynolds experience a plus
Automotive Service Advisor Qualifications and Skills
- High School Diploma or Equivalent
- Minimum of 4 years automotive service department experience
- Fluent English--Bilingual a plus
- Documentation of past performance
- Automotive Knowledge required
- Quality Focus, Productivity, and Problem Solving
- Strong Teamwork and Communication Skills
- Out-going personality with experience at developing relationships
- Can work in a fast-pace environment, are organized, and can manage time efficiently
- Must have valid driver's license
Ourisman Automotive Group is an equal opportunity employer operating a drug free work environment.
Summary
As a Service Advisor, you will be a vital link between our customers and our automotive service department. With core skills in automotive diagnostics, mechanical knowledge, and customer service, you will excel in providing expert advice on vehicle maintenance and repair services. Your premium skills in dealership experience and auto service management will enable you to effectively communicate service recommendations and upsell additional services. Leveraging your relevant skills in transmissions, oil changes, and brake repair, you will ensure that our customers receive top-quality automotive service. Join our team and be a key contributor to delivering exceptional automotive service in a fast-paced and customer-focused environment.
Job Type: Full-time
Pay: $50,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $50,000 - $110,000
