Demo

Systems Engineer (IT)

Outagamie County, WI
Appleton, WI Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/18/2025

Salary : $80,059.20 - $84,926.40 Annually

Location : Appleton, WI

Job Type : Full-time

Job Number : 2503141

Department : Information Technology

Opening Date : 01 / 13 / 2025

Typical Work Hours / Shift : : The typical schedule is 8 am - 4 : 30 pm Monday through Friday with on-call, weekends, and nights depending on system outages and upgrades. There is possibilities of overtime time or comp time.

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

Reporting to the Systems Engineering Manager, the Systems Engineer is responsible for Outagamie County's systems and server infrastructure which consists of multiple sites, business units and partner entities. Analyze, procure, implement, support, maintain, monitor, troubleshoot and document the physical / virtual server environment, server based applications, databases, storage, backup, disaster recovery and email systems. Work on overall systems and server security which includes establishing policy, implementing best practices and regulatory compliance. Manage projects, coordinate vendors and monitor budgets. Assist with overall departmental strategic planning by researching and recommending systems and security solutions.

Hours : The typical schedule is 8 am - 4 : 30 pm Monday through Friday with on-call, weekends, and nights depending on system outages and upgrades. There is possibilities of overtime time or comp time.

Remote Work : Part-time remote work opportunities will be available after six months, contingent upon your proven ability to excel in your role and meet performance expectations. We value flexibility and trust, and successful candidates may have the chance to work remotely a couple days a week while continuing to contribute to our team's goals.

We offer a full benefits package which includes being a part of the Wisconsin Retirement System pension! Want to learn more about our benefits?

Click here : We also offer :

Health, Dental, Vision Benefit options

HSA with county contribution on the High Deductible plan

FSA option

Short term and Long term disability

Life Insurance

Employee and Family On-site Clinic along with nearby clinic

So much more!

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Analyze, procure, implement, support, maintain, monitor, troubleshoot and document complex :

Physical and Virtual server environment

  • Backup and Network Storage (SAN, NAS, etc.)
  • Server operating systems
  • Databases, server applications and interfaces
  • Disaster recovery technologies
  • System management tools
  • Data Center and Disaster Recovery Data Center sites
  • Windows Active Directory, Group Policy, Domains, Domain Schemas, DNS, DHCP and security policy configuration
  • Maintain integrity of systems by ensuring security and compliance is addressed throughout the enterprise. Identify requirements, then design, implement, monitor and verify security systems and processes that protect servers and systems. Investigate and react to security vulnerabilities and events.
  • Administer system and file security. Manage user accounts and access.
  • Project manager for systems / server projects. Ensure technical and security feasibility, create technical specifications, define integrations and coordinate purchase. Create, manage, and execute project plans. Generate project status reports, establish project timelines, lead project meetings and resolve technical issues. Document project progress and milestones. Coordinate resources, establish deadlines and assign responsibilities.
  • Train and serve as a resource for the Systems Technicians.
  • Establish and maintain relationships with Information Technology vendors. Manage the activity of vendors / contractors.
  • Assist in preparing the IT department's server and systems 3-year and capital IT plans. Consult with users to understand needs and recommend new products / procedures that improve operating efficiency in a cost effective manner.
  • Assist in the development of IT controls, processes, standards, policies and procedures. Follow existing County standards, guidelines, policies and procedures.
  • Document systems, applications, and procedures in an extensive and orderly fashion. Create flowcharts, diagrams, manuals, and detailed instructions.
  • On-call for functional or hierarchical escalation. Backup Network Engineers / Technicians and assist others in the IT department as needed.

    Education / Certifications / Experience Requirements

  • Associate Degree in Computer Science or related field with seven years of systems and server experience
  • Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
  • Valid Wisconsin Driver License
  • Required or Preferred Skills

  • Strong knowledge of Windows Server operating systems and Microsoft SQL Server.
  • Strong knowledge of virtualization technologies including creation and maintenance
  • Strong knowledge of network storage (SAN, NAS, Backup, etc)
  • Strong knowledge of Microsoft Group Policy and security policy configuration and administration. Experience with File Security, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Domain and LAN administration
  • Working knowledge of Microsoft Exchange and M365
  • Strong knowledge of security principles, best practices, technologies and tools such as anti-virus, encryption, spam filtering, and log management
  • Strong project management and organizational skills with ability to prioritize effectively.
  • Must have strong technical ability and outstanding troubleshooting skills. Ability to properly utilize logging information to diagnose issues and troubleshoot problems reported by users.
  • Excellent communication skills and exceptional customer facing skills with a high degree of professionalism.
  • Strong ability to take ownership of assigned tasks and responsibilities.
  • Experience and discretion in handling confidential information.
  • Considerable ability to adapt and learn new technical concepts with or without formal training.
  • Physical Requirements

  • Frequently required bend, stoop, lift, and move computer equipment.
  • Occasionally required to stand, kneel and crouch.
  • Ability to lift, carry, push, pull or otherwise move up to 25 pounds regularly and up to 75 pounds occasionally, understanding and utilizing proper body mechanics.
  • Ability to reach equipment mounted in racks
  • Ability to perform work at remote locations and in confined spaces
  • Outagamie County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

    Outagamie County offers Benefit options and paid time off for team members that work 20 or more hours per week. Learn more today by visiting :

    Outagamie County Diversity Statement :

    Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he / she / they belong.

    OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

    OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

    LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

    Medical Coverage

    Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

    Dental Coverage

    Eligible employees may choose either single, limited family, or family coverage.

    Vision Coverage

    Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

    Life Insurance

    Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

    Voluntary Short-Term Disability Insurance

    Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

    Long-Term Disability Insurance

    All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

    Wisconsin Retirement System

    Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.

    The retirement plan consists of two parts : an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

    Flexible Spending Account Plan

    The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

    Employee Assistance Program

    Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

    Paid Time Off

    Outagamie County offers several paid time off benefits that include : vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

    Deferred Compensation

    Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $20,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

    Employee and Family Clinic

    Primary Health Services are available to employees and dependents ages 2 and up, who are covered on a county health plan.

    Pet Insurance

    Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

    If you would like to learn more, please click below about the benefits.

    CONTINUING EDUCATION

    Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.

    Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

    Salary : $80,059 - $84,926

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    Outagamie County, WI
    Hired Organization Address Appleton, WI Full Time
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