Operations Manager

Overview

• Overseeing daily operations in both the retail and service divisions of the company. This role ensures efficient workflow, high-quality customer service, and profitable business operations. The ideal candidate has strong leadership skills, industry knowledge, and the ability to optimize processes while managing a team.

Duties

• Retail Operations:
• Oversee daily retail store operations, ensuring smooth customer service and sales processes.
• Maintain proper inventory levels of chemicals, equipment, and accessories, optimizing stock management.

• Implement merchandising strategies to maximize product visibility and sales.

• Train and manage retail staff to enhance product knowledge and sales skills.

• Ensure store cleanliness and compliance with safety regulations.

Service Operations:

• Manage and schedule pool and spa maintenance, repair, and installation services.

• Oversee service technicians, ensuring work is completed efficiently and to high-quality standards.

• Coordinate with customers to schedule service calls and resolve any concerns.

• Maintain accurate records of service calls, customer requests, and warranties.

• Ensure compliance with local health, safety, and environmental regulations.

Financial & Administrative Duties:

• Monitor budgets, track expenses, and optimize cost efficiency.

• Work with the accounting team to manage invoicing, billing, and vendor payments.

• Develop reports on sales, service revenue, and overall business performance.

• Assist in setting sales targets and developing strategies to meet business goals.

Customer Relations & Business Development:

• Handle customer inquiries, complaints, and escalations with professionalism.

• Build relationships with key customers, vendors, and suppliers.

• Identify growth opportunities, including potential partnerships and new service offerings.

• Stay updated on industry trends, new technologies, and market demands.

Results (Expected Accomplishments)

• Increase retail sales by improving merchandising, promotions, and staff training.

• Optimize inventory management to reduce shortages and overstock.

• Enhance customer satisfaction through efficient service and support.

• Streamline service operations to ensure on-time job completion and quality.

• Boost service department profitability through upselling and efficient scheduling.

• Reduce operational costs by improving efficiency in staffing and purchasing.

• Improve employee performance and retention with training and development.

• Ensure compliance with safety, health, and industry regulations.

• Increase customer retention by delivering outstanding service and follow-ups.

• Enhance productivity through better workflow management and technology use.

Requirements (Expected Proficiencies)

• 3 years of experience in operations management, preferably in retail or service-based industries.

• Experience in the pool and spa industry is beneficial but not required.

• Strong leadership, team management, and problem-solving skills.

• Ability to multitask and handle a fast-paced work environment.

• Proficiency in inventory management, scheduling software, and basic financial reporting.

• Excellent customer service and communication skills.

• Knowledge of pool and spa equipment, chemicals, and maintenance techniques is beneficial but not required.

We invite qualified candidates who are passionate about operational excellence and possess the necessary skills to apply for this exciting opportunity as an Operations Manager.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Grants Pass, OR 97526 (Required)

Ability to Relocate:

• Grants Pass, OR 97526: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $70,000