What are the responsibilities and job description for the Client Account Manager - Pharmacy position at OUTCOMES OPERATING INC?
Job Details
Description
JOB SUMMARY
The Sales Team is aligned to drive growth, business relationships and focus to achieve mutual value to both clients and Outcomes stakeholders. As part of the Sales Team, our Account Managers serve as strategic partners, focused on recognizing and nurturing the key relationships of each of our clients across the pharmaceutical industry.
The Account Manager is the principal point-of-contact for aligned clients, ensures client satisfaction and continued opportunities in revenue growth, and drives the facilitation of organization processes. This position is an integral component of the larger sales organization and is positioned to help both clients and Outcomes achieve success.
ESSENTIAL DUTIES & RESPONSIBILITIES
Relationship Management
- Foster strategic client relationships and respond to day-to-day client needs.
- Serve as internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework
Program Management
- Oversee programs throughout the entire program lifecycle including estimations, contracting, design, implementation and maintenance.
- Resolve program issues and troubleshooting, escalating appropriately as needed
- Track program progress, including spend and budget, and forecasting revenue
- Familiarity with Outcomes revenue operations and client management systems
Strategic Influence
- Deliver status reports, business reviews, and presentations to clients based on client segmentation
- Understand the business and healthcare objectives of their clients
- Mastery of aligned Outcomes products and relevant offerings
Sales Function
- Understand the whitespace potential product offerings/bundles and actively engage in upselling to drive additional revenue.
- Track key contract dates and drive renewals activities.
Qualifications
KNOWLEDGE & REQUIREMENTS
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- Solutions are innovative and consistent with organization objectives
- Ability to complete work independently in most cases and receives guidance on new projects
- Strong communication skills, externally and internally, and negotiation skills
- Understanding of the Pharmacy industry and healthcare objectives Familiarity with revenue operations and client management systems
- Travel Requirements: Domestic and/or International, up to 10%
EDUCATION & EXPERIENCE REQUIREMENTS
- Minimum years of work experience: 2 years in Account Management
- Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Manager in the healthcare industry preferably in the Pharmacy segment
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
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