What are the responsibilities and job description for the Implementation Technician position at OUTCOMES OPERATING INC?
Job Details
Description
JOB SUMMARY
This position will be the customer focal point for installation/training of TDS Pharmacy Management Systems. Your duties include working closely with our implementation team to successfully implement and train newly onboarding pharmacies. Your specific duties include traveling on-site to train/implement new and converted customers during the very first days of operation on the system. It is of paramount importance to represent TDS in a professional manner to the customer, maintain patience, possess a positive attitude and have a strong aptitude for training/communicating with the end user.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform remote and on-site system installation and software training
- Responsible for pre-installation calls with customers to review the installation process and set
expectations to the customer - Ensures all necessary information is received for installations/trainings prior to go-live, to include pre install conference calls (Communicates with Project Manager as needed)
- Perform basic computer setup and networking
- Perform troubleshooting in order to investigate whether networks, workstations, or peripheral
hardware are responding to the program’s instructions - Be available as a responsive resource to TDS customers, post system installation completion
- Complete and submit all training validation notes post-install within given timeframe as well as
expense reports.
WORKING CONDITIONS
- Regular business hours, Monday – Friday. Weekends will, at times, consist of travel on Saturdays and travel and installation on Sundays.
- Travel Requirements: Domestic and/or International, up to 100%
Qualifications
KNOWLEDGE & REQUIREMENTS
- US Citizen
- Valid driver’s license and clean driving record
- Ability to communicate effectively with both customers and fellow team members
- Positive presence and willingness to help others
- Strong work ethic
- Independently Driven
- Problem Solver
- Able to visualize a problem or situation and think abstractly to solve it
- Team oriented
EDUCATION & EXPERIENCE REQUIREMENTS
- Minimum years of work experience: 2 years in Customer Service-related experience within
healthcare field - Minimum level of education or education/experience: Bachelors or equivalent work experience
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- Stand for long periods of time
- Kneeling, crouching, or crawling will also be required when physically setting up the system with the ability to lift to 35 pounds.
EDUCATION & EXPERIENCE REQUIREMENTS
- High school diploma or GED
- 1-3 years Customer Service-related experience within healthcare field
What’s In It For You?
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility
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