Implementation Technician

Job Details

Job Location

Kansas City Office - Kansas City, MO

Position Type

Full Time

Description

JOB SUMMARY

This position will be the customer focal point for installation/training of TDS Pharmacy Management Systems. Your duties include working closely with our implementation team to successfully implement and train newly onboarding pharmacies. Your specific duties include traveling on-site to train/implement new and converted customers during the very first days of operation on the system. It is of paramount importance to represent TDS in a professional manner to the customer, maintain patience, possess a positive attitude and have a strong aptitude for training/communicating with the end user.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Perform remote and on-site system installation and software training
• Responsible for pre-installation calls with customers to review the installation process and set expectations to the customer
• Ensures all necessary information is received for installations/trainings prior to go-live, to include pre install conference calls (Communicates with Project Manager as needed)
• Perform basic computer setup and networking
• Perform troubleshooting in order to investigate whether networks, workstations, or peripheral hardware are responding to the program’s instructions
• Be available as a responsive resource to TDS customers, post system installation completion
• Complete and submit all training validation notes post-install within given timeframe as well as expense reports.
  
  

WORKING CONDITIONS

• Regular business hours, Monday – Friday. Weekends will, at times, consist of travel on Saturdays and travel and installation on Sundays.
• Travel Requirements: Domestic and/or International, up to 100%
  
  

Qualifications

KNOWLEDGE & REQUIREMENTS

• US Citizen
• Valid driver’s license and clean driving record
• Ability to communicate effectively with both customers and fellow team members
• Positive presence and willingness to help others
• Strong work ethic
• Independently Driven
• Problem Solver
• Able to visualize a problem or situation and think abstractly to solve it
• Team oriented
  
  

Education & Experience Requirements

• Minimum years of work experience: 2 years in Customer Service-related experience within healthcare field
• Minimum level of education or education/experience: Bachelors or equivalent work experience
  
  

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing
• Stand for long periods of time
• Kneeling, crouching, or crawling will also be required when physically setting up the system with the ability to lift to 35 pounds.
  
  

EDUCATION & EXPERIENCE REQUIREMENTS

• High school diploma or GED
• 1-3 years Customer Service-related experience within healthcare field
  
  

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility