What are the responsibilities and job description for the Member Services Representative position at Outdoor Adventures, Inc.?
Member Services Representative
Full time, seasonal member of our Customer Services team!
Who We Are Looking For:
Our business thrives on the personalities of our employees as we strive to provide an exceptional customer service and camping experience to everyone we serve. We are looking for fun, personable extroverts who like to have conversations and build relationships with our established members.
Successful Member Services Representatives must have the willingness to learn the intricacies of our business and the ability to problem solve and think critically on the spot. Our company is built upon always providing the best customer service to our Members. This means that our Member Services Representatives must be willing to actively listen to requests made by our members along with helping to find logical solutions to issues that they are having with their membership. The Member Services team work closely together to solve our member issues as well as provide support to each other, working well in a group setting is crucial to this role.
Key Responsibilities
-
Handle all incoming telephone calls and route them appropriately.
-
Respond to all inquiries for information or for reservations from members
and guests. -
Get all information required for each booking.
-
Maintain excellent member relationships.
-
Deal with guests and members professionally and with emphasis on high quality
customer service. -
Be able to resolve minor conflicts or misunderstandings with members and
guests. -
Read and comply with all company policies and written communication.
Job Requirements
-
High School Education or equivalent and at least 1 year of customer service experience (hotel/resort guest service experience is a plus) is required for candidates to be considered for this position.
-
Be an enthusiastic, helpful and positive member of the team.
-
Be self-motivated and use time wisely.
-
Must have strong written and verbal communication skills.
Company Benefits:
Outdoor Adventures is willing to generously compensate individuals who are able to personally connect with customers regarding the benefits of a membership with our company.
Outdoor Adventures also encourages a “promote-from-within” philosophy when new opportunities present themselves. Dedication to your position and a track record of success will open new doors for advancement within our organization. If you make a difference for us, we will do what we can to make sure you come to work and leave for home a happy member of our team!
-
PTO accrual immediately upon hire
-
401k retirement plan with company match
-
Company-sponsored medical, dental, and vision insurance
-
Life insurance
-
Floating holidays
-
Employee-only discounted rates at all of our locations
-
Significant discounts on Outdoor Adventures merchandise
About Outdoor Adventures
Outdoor Adventures is Michigan’s largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We’ve been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It’s an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.
We are proud to say that Outdoor Adventures has 9 resort locations across Michigan, and a corporate office headquartered in Bay City. Our employees are our most important asset. We could not accomplish what we do every day without our employees.
Job Type: Seasonal, Full-time
Pay: $15.00 per hour
Salary : $15
