What are the responsibilities and job description for the Scheduling and Client Support Coordinator position at Outdoor Lighting Perspectives Northern OH?
Benefits:
JOB SUMMARY
Outdoor Lighting Perspectives of Northern Ohio is hiring a hard-working and dependable Scheduling and Client Support Coordinator for its outdoor lighting company based in Solon, Ohio, with a minimum of two years of related experience. This is a 30-hour-per-week position with the opportunity to grow into a full-time role. Flexible work hours, scheduled Monday through Friday, between 7 a.m. and 5 p.m. This position is responsible for initiating, coordinating, and completing customer service, appointment scheduling, and clerical functions that support operations and field services as directed by the Company Owner or other senior field team members.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- 401(k) matching
- Dental insurance
- Health insurance
JOB SUMMARY
Outdoor Lighting Perspectives of Northern Ohio is hiring a hard-working and dependable Scheduling and Client Support Coordinator for its outdoor lighting company based in Solon, Ohio, with a minimum of two years of related experience. This is a 30-hour-per-week position with the opportunity to grow into a full-time role. Flexible work hours, scheduled Monday through Friday, between 7 a.m. and 5 p.m. This position is responsible for initiating, coordinating, and completing customer service, appointment scheduling, and clerical functions that support operations and field services as directed by the Company Owner or other senior field team members.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Answer incoming calls. Respond to customer inquiries and requests and gather customer information in a friendly and knowledgeable manner.
- Utilize our CRM (Service Minder) to set up new customer accounts, maintain customer files, schedule appointments, and track projects to assist with keeping projects on track.
- Maintain positive customer relationships
- Communicate with field technicians
- Handle customer issues and follow up with appropriate internal personnel
- Participate in monthly team meetings
- Ability to organize and manage multiple priorities in a timely fashion
- Excellent interpersonal and communication skills
- Outstanding organizational skills
- Problem solver
- Systematic in their approach
- Minimum 2 years of office, customer service, and scheduling experience, including demonstrated knowledge and experience with using customized Customer Relationship Manager (CRM) systems
- Varied computer and phone skills
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.
