What are the responsibilities and job description for the Sales Specialist position at OUTDOOR LIVING SUPPLY LLC?
Role Summary: As a Sales Specialist II, you will provide dispatching and/or administrative support in addition to being a primary point of contact with our customers. You will be responsible for accurately handling financial transactions, providing exceptional customer service, and ensuring that our customers have a positive and memorable shopping experience.
Job Responsibilities
- Greet customers and provide fast, friendly service
- Scan and ring up items for customers
- Receive payment and provide correct change
- Answer customer questions and provide information on products
- Process returns and exchanges
- Count and document cash in register
- Process credit and debit card transactions
- Balance cash drawer
- Maintain a clean and pleasant work environment
- Follow safety and security procedures
- Follow cash handling procedures
- Entry level customer service and counter sales
- Moderate use of NetSuite
- Moderate level of product knowledge
- Building customer relationships
- Regular sales outreach to existing customers
- Outreach to potential customers
- Goes into the yard when assisting customers
- Dispatching for local store(s)
- Accounting duties
- Develop quotes for special orders
- Punctual and regular attendance per scheduled shifts
- Other duties as assigned
- Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment
Minimum Job Qualifications
- High school diploma or equivalent
- Retail Associate & Cashier experience 2 years (preferred)
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Bi-lingual, Spanish speaking strongly preferred
- Basic Math skills
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Forklift and equipment operation experience is a plus
- Computer knowledge is a plus
- Must be 18 years of age or older
Other Skills and Abilities
PHYSICAL DEMANDS
- Frequently required to stand/walk
- Frequently required to talk, see or hear
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WORK ENVIRONMENT
Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse.
Position Type/Expected Hours of Work
- Full-time
