What are the responsibilities and job description for the Customer Service Representative position at Outlaw Graphix?
Job Title: Customer Service Representative (CSR)
Company: Outlaw Graphix
Location: Montevideo, MN
Job Type: Full-Time
About Us:
Outlaw Graphix is a creative and customer-focused business specializing in custom decorated apparel. Located in Montevideo, Minnesota, we serve a diverse clientele, from local businesses and schools to sports teams and events. Our mission is to bring every customer’s vision to life with high-quality products and personalized service. We are seeking a motivated and detail-oriented Customer Service Representative to join our team.
Job Overview:
As a CSR at Outlaw Graphix, you’ll play a vital role in ensuring our customers have a smooth, enjoyable experience from the moment they inquire to the moment they receive their custom-decorated apparel. Your role will be to provide outstanding customer service, assist with inquiries, guide customers through the ordering process, and collaborate with our production and sales team to ensure every order is perfect.
Key Responsibilities:
- Greet and assist customers in person, over the phone, and through email.
- Provide detailed information about our custom decoration options, including product selection, printing techniques, and pricing.
- Process customer orders, ensuring accuracy and timely communication with the production team.
- Follow up on customer inquiries and ensure all issues are resolved quickly and professionally.
- Maintain knowledge of our products, services, and any promotional offerings.
- Work with customers to ensure their designs meet their expectations and align with our capabilities.
- Track orders and ensure customers are updated on the status of their projects.
- Resolve customer complaints or concerns efficiently, maintaining a positive relationship.
Qualifications:
- Previous customer service experience, preferably in sales or a related field.
- Strong communication skills with a customer-first attitude.
- Detail-oriented and able to manage multiple tasks and orders at once.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy.
- Familiarity with custom apparel printing processes (a plus but not required).
- Basic computer skills; experience with CRM systems or order management software is helpful.
- Team player who is also capable of working independently.
Benefits:
- Competitive pay based on experience.
- Opportunities for growth and development within the company.
- Employee discounts.
- Retirement Match 3%
- 80 Hours PTO
- Paid Holidays
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Location:
- Montevideo, MN 56265 (Preferred)
Ability to Relocate:
- Montevideo, MN 56265: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20