Network Engineer

Description

JOB SUMMARY:

Under the direction of the Director of IT Network & Security, the Network Engineer:

Will be responsible for working with Senior Network Engineers and the Director of IT Network & Security on various national projects. Daily tasks include supporting and maintaining network infrastructure, resolving computer and server related issues, as well as other technical projects, as needed.

ESSENTIAL JOB FUNCTIONS

• Assist with the install and configuration of internal and customer facing servers, network devices and firewalls.
• Implementing and maintaining Outpatient Imaging Affiliates infrastructure, ensuring that voice and network hardware, operating systems, telecommunications and communications solutions operating at optimal levels.
• Maintaining all data circuits and network equipment; all corporate and facility location WAN connections; Corporate firewalls and related security; Wi-Fi access; call center applications (IVR, CTI, call recording, etc.); VoIP call managers and phones; VPN related technologies and network authentication.
• Proactively manages and monitors data center and facility infrastructure assets for optimal performance; designs rack layout for projects to meet general deployment guidelines. Directs and participates in the installation; testing; and setup of new hardware and software.
• Take assignments from the Manager of Network Operations and complete assignments in timely manner.
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
• Develops a good rapport on issues; sees when to go beyond planned scope and does so effectively.
• Ensures that the design and use of IT Systems adhere to established policies, procedures, and standards.
• Ensures confidentiality is maintained while using live data on the system, reports or other written/verbal information provided to assist in completing the task, such as passwords, patient financial or programmatic information.
• Responsible for support of Windows Server along with Windows Professional, Group Policy configuration, Active Directory, EntraID, user and group administration.
• Attends/participates in corporate/staff meetings as scheduled and/or required.
• Participates as a team member and is accountable for own work responsibilities.
• Participates in performance improvement activities.
• Exercises sound judgment and recognizes point/need to escalate issues or concerns.
• Performs ongoing quality assurance and quality improvement activities and/or ensures they are completed.
• Performs detailed triage and prioritization of all issues to assure that all issues are resolved according to urgency and impact.
• Possesses a strong attention to detail and accuracy.
• Represents OIA in a positive manner when communicating with both internal and external customers.
• Supports a work environment which promotes cross-training of work responsibilities for all work groups.
• Uses discretion and independent judgment when handling confidential information.
• Contributes to team by accomplishing department results and goals.
• Mentors and trains other team members as needed.

Requirements

EXPERIENCE:

• Minimum of three (3) years experience in an IT networking and/or technical support role.

EDUCATION:

• Bachelor’s Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

LICENSE/CERTIFICATION REQUIREMENTS:

• A Certification preferred.
• Net Certification is preferred.

SKILLS/ABILITIES:

• Experience with hardware and software for networking, distributed computing, virtualization, large-scale, high-performance storage systems, operating systems, databases, telephony, and cloud computing.
• Preferred experience with Fortinet, VOIP, Dell Server, and SAN storage
• Expertise with and ability to speak fluently with other IT infrastructure experts (telecommunications, network operations, server operations, etc.).
• Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
• Strong communication and documentation skills.
• Flexible and able to adapt to a rapidly changing environment
• Positive, self-motivated individual who can complete tasks independently
• Technical support expertise in Windows Server along with Windows 10 and 11 Professional, Group Policy and Active Directory configuration.
• Monitor and support server backups, virus protection, and patch management.
• Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks.
• Excellent communication skills, both verbal and written.

LANGUAGE SKILLS/REASONING ABILITY

• Ability to understand, read, write, and speak English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to successfully write reports, business correspondence, and policy.
• Ability to effectively present information, respond to questions, and professionally interact with managers, employees, clients, vendors, and the general public.
• Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
• Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

COMPUTER LITERACY

• Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.
• Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

IHROIA