Network Support Technician - ONSITE

Job Description:

We are looking for a skilled Network Support Technician to join our team. The ideal candidate will possess both desktop support and strong network support skills. As a part of the role, you will be responsible for troubleshooting network issues, providing support for network devices, and working with remote teams to maintain and optimize network systems.

Responsibilities:

• Collaborate with the remote networking team to identify network diagrams and take appropriate actions based on their requests.
• Install, configure, and maintain network devices, including routers, switches, and firewalls.
• Racking and un-racking of network hardware, ensuring correct cabling and positioning of equipment.
• Troubleshoot and resolve networking issues, including connectivity, performance, and configuration problems.
• Utilize tools like PuTTY and other similar software to access, configure, and troubleshoot routers or switches.
• Provide real-time support to end-users, assisting with network-related queries and troubleshooting.
• Ensure network devices are functioning properly, performing regular system checks, and applying updates as needed.
• Maintain network security and performance by following best practices for routing, switching, and firewall management.
• Document network configurations, changes, and incidents to track ongoing issues and improvements.
• Assist in network upgrades, testing, and performance tuning.

Requirements:

• Proven experience in desktop support with strong knowledge of network support concepts.
• Strong understanding of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Hands-on experience with network hardware (routers, switches, firewalls, etc.).
• Experience in racking and un-racking network equipment and managing network cable installations.
• Proficiency with network troubleshooting tools such as PuTTY, Wireshark, or similar software.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues.
• Experience providing real-time networking support and answering network-related questions.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent communication skills and the ability to work effectively with remote teams.

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• SD - VAN: 3 years (Required)
• Network support: 6 years (Required)

Location:

• Irvine, CA 92617 (Preferred)

Work Location: In person

Salary : $50,000 - $58,000