What are the responsibilities and job description for the Nursery Operations Leader position at Overland Park Garden Center?
Job Description
We are seeking an experienced professional to lead our Greenhouse team at Overland Park Garden Center. As a key member of our leadership team, you will be responsible for driving business growth and customer satisfaction through effective leadership, process management, and strategic planning.
- Main Responsibilities:
- Lead the Trees and Shrubs and Plant Installer teams to deliver exceptional customer service and unique shopping experiences.
- Develop and manage core processes involving the Nursery department, ensuring alignment with company goals and vision.
- Hold team members accountable to established procedures and core values.
- Cultivate a strong culture of guest experience, ensuring guests are engaged, problems are solved, and sound solutions are presented.
Auxiliary Role Functions:
- Communicate effectively with department managers, store manager, general manager, and Nursery team.
- Assess and schedule staffing needs based on business performance.
- Direct and prioritize daily task lists for the team, ensuring timely completion.
- Manage recruiting, hiring, onboarding, training of greenhouse team members.
- Foster a culture of commitment, urgency, and accountability.
- Maintain a clean, safe working environment.
- Manage processes and lead team members in guest relations and services via nursery sales, installations, delivery, and special orders.
- Onboard and train employees on watering techniques, plant care, daily tasks, etc.
