What are the responsibilities and job description for the Database Operations Specialist position at Overture Center for the Arts?
Roles & Responsibilities
Data Reporting & Analysis:
Support ad hoc reporting for projects, goals, and inquiries
Support generation of lists and reports as requested by other departments and resident organizations
Ensure cross-departmental data needs are supported on a consistent and reliable basis
Troubleshoot data and reporting errors and inaccuracies
Present data in a meaningful and understandable way for users of varying skill levels
Data Governance:
Assure compliance with regulatory standards, PCI compliance, and software licensing
Maintain and monitor standardization for data entry, system data accuracy, and the resolution of data faults, errors, and inconsistencies
Perform regular data maintenance – duplicate identification and merging, NCOA address updates, email contact information
Support the accurate collection and analysis of data from across the organization
Proactively monitor Tessitura data and system use. Includes reviewing, collaborating, and evaluating the impact of changes to the software with process changes and/or new releases
Facilitate organizational training programs for new hires and existing employees
Stay engaged with the Tessitura Network community to learn and implement best practices through Community Groups, annual conferences, and training opportunities
Technical Support:
Triage support issues and determine the appropriate actions for resolution or escalation and ensure quality results
Manage user permissions, control groups, new user setup, user access, and other security functions.
Research, plan, manage, and troubleshoot Tessitura upgrades, including leading planning for use of new features, creating testing plans, and staff training as necessary
Assist with third-party integrations with the Tessitura environment as needed (WordFly, Live Analytics, Wealth Engine, etc.)
Maintain and update customizations in the Tessitura environment
Monitor business processes that effectively and efficiently utilize the systems
Maintain standard operating procedures for database functions
Provide back-end support to Ticketing operations as needed
Embrace and participate in the advancement of the JEDI (justice, equity, diversity, and inclusion) mission and vision for the organization.
Perform all other tasks as assigned.
To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Experience:
1-2 years of experience working in a CRM database, including data configuration and data hygiene.
Knowledge of Tessitura software strongly preferred.
Knowledge, Skills, & Abilities:
Strong analytical problem-solving and critical-thinking skills
Strong interpersonal skills are required to support agency-wide personnel and end users of varying skill and experience levels
Ability to work independently and make decisions in the best interest of the organization regarding data management and security
Ability to develop and present information clearly, concisely, and accurately
Effective communication and presentation skills in critical situations, both orally and in writing
Demonstrated ability to work collaboratively across multi-functional teams working towards a common goal
Working knowledge of trends in data systems and analysis and the experience to identify and advocate for new processes and procedures
