What are the responsibilities and job description for the Shipping Coordinator position at Overture Promotions?
Who We Are: Overture Promotions is an award-winning promotional product agency; we design and produce swag for events, new hire kits, brand activations, company stores and much more. Unlike most, we have a unique ability to offer end-to-end services under one roof. In-house services include graphic design, web development, onsite screen printing and embroidery, 200,000 SF of warehouse space, pick-pack, and kit assembly. We’re a minority-owned business that’s woman-led. We work with companies of all sizes, including many of the world’s most recognizable brands.
Summary: The Shipping Coordinator will be primarily responsible for the processing of daily files and shipping labels for multiple customers. This role requires excellent attention to detail, as well as excelled phone and email etiquette with internal teams. This is an on-site role, 5 days in office at our H.Q. in Waukegan, IL.
Duties and Responsibilities:
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Summary: The Shipping Coordinator will be primarily responsible for the processing of daily files and shipping labels for multiple customers. This role requires excellent attention to detail, as well as excelled phone and email etiquette with internal teams. This is an on-site role, 5 days in office at our H.Q. in Waukegan, IL.
Duties and Responsibilities:
- Assisting in processing daily files and shipping labels for multiple customers – this requires a high level of attention to detail
- Responsible for working in ShipWorks, UPS and FedEx software to process bulk shipments
- Responsible for sending tracking information back on shipments in a timely manner
- Responsible for organizing and securing shipping dates in relation to both need by and event dates for all orders
- Work closely with Special Projects to ensure that all orders are processed, and shipped in a timely manner with the ability and comfortability to problem solve if stock issues arise
- Performs other duties as assigned including assisting the larger team with overflow projects
- Customer service, both great phone and email etiquette (majority will be internal with sales)
- Work in collaboration with Sales and different departments in Operations.
- Excellent oral and written communication skills
- Must have critical thinking ability and excellent attention to detail
- Strong initiative, confidence and the ability to ask questions as needed
- Strong organizational skills, with the ability to effectively prioritize multiple projects
- Ability to work calmly under pressure
- Proficient in MS Office; beginner to intermediate Excel experience
- High School Diploma
- Complete insurance coverage – Medical, dental, vision, life insurance, flex spending accounts and disability plans with Company contributions
- Pet insurance and bring your dog to work days
- Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work
- Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
- 401(k) eligibility day one of employment, with a Company match after the first year of employment
- Paid maternity and paternity leave based on years of service
- Relaxed dress code
- Overture family fun – Summer BBQs, volunteer engagement groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs
- Employee referral bonus
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