What are the responsibilities and job description for the Data Center IT Technician position at OVHcloud?
Job Summary
The Data Center IT Technician is responsible for ensuring proper functioning of the hardware contained in the data center as well as deploying and maintaining servers in a fast-paced environment with rapidly shifting priorities. Additionally, you will be providing the support, maintenance, deployment, upgrade, and optimization of infrastructure all while always ensuring quality and sustainability.
Essential Duties & Responsibilities
Data center environment which may include one or more of the following:
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 40 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 24-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
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The Data Center IT Technician is responsible for ensuring proper functioning of the hardware contained in the data center as well as deploying and maintaining servers in a fast-paced environment with rapidly shifting priorities. Additionally, you will be providing the support, maintenance, deployment, upgrade, and optimization of infrastructure all while always ensuring quality and sustainability.
Essential Duties & Responsibilities
- Install and remove servers from racks in order to deliver them to customers in an efficient manner ensuring quality and adherence in execution and protocol at every stage (server isolation, circuit, powering up server, configuring network, guaranteeing continuity of service to neighboring servers...)
- Test equipment, troubleshoot and conduct preventive server maintenance and corrective actions
- Participate in emergency troubleshooting of datacenter infrastructure and if necessary, escalate to the appropriate person(s) accompanying any issue to the end of troubleshooting
- Perform overhauls and maintenance for non-rented servers
- Install and prepare material as requested, deploy new equipment following all available documentation
- Monitor equipment dashboards and status indicators
- Ensure adherence to service levels defined for installation, repair/ maintenance, or customization of servers
- Assess the severity of faults and make the necessary incident reports
- Receive and track materials sent by the head office and / or subcontractors, suppliers
- Good knowledge of hardware (components) of dedicated servers
- Linux and Windows operating system proficiency preferred
- Strong knowledge of Data Center environment (network, electrical, airflow, air filtration, cooling)
- Technical degree in information technology preferred, or equivalent experience
- Ability to perform tasks as assigned with minimum supervision
- Excellent communication skills (both written and verbal)
- Able to multitask and prioritize in a fast-paced environment and maintain attention to details
- Easily approachable and reacts calmly under stressful situations
- Ability to work independently and as part of a team
- Ability to work any shift in a 24X7 Operation, including weekends and holidays
Data center environment which may include one or more of the following:
- Frequent bending, kneeling, climbing, pushing/pulling and lifting
- Occasional lifting or moving 50lbs (23kg) of equipment as required
- Occasional climbing of ladders
- Occasional prolonged standing
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 40 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 24-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
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