What are the responsibilities and job description for the Support Coordinator position at Owen Health Care?
Job Summary: Support Coordinator is responsible for providing support coordination to individuals of all ages with intellectual/developmental disabilities. Job duties include assessing service needs, developing the NJISP (Service Plan) for access to services; liaison with clients, families, programs and service providers, ongoing monitoring of clients’ service needs, advocacy, consultation, and education to clients, families, and community and completing Monthly Tools.
Qualifications/Educational Requirements:
1. Bachelor’s degree in public health or related field, Master’s degree preferred.
2. Excellent oral and written communication and presentation skills.
3. Professional demeanor and appearance.
4. Proficient skills to promote excellent client relations and customer service skills.
5. People Management skills and the ability to network and manage a team.
6. Excellent organization and time management skills.
7. Must have a valid driver’s license and personal vehicle-driving to client homes, and other locations are required.
8. Completion of ALL New Jersey DDD/CDS required training or willing to complete training.
Responsibilities/ Essential Job Function: Employee must be able to perform the following essential Job Function- with or without reasonable accommodations.
Assess and complete a Person-Centered Planning Tool [PCPT] and information gathering packet with the individual, their family, and team to gather information and identify goals, eligibility, outcomes, and services needed. Using NJCAT to Identify Support Needs
Coordinate and facilitate team meetings off-site at either Residential and/or Day Treatment Programs, to identify service needs and develop individual support plans [NJISP].
Coordinate with individuals, their families, and mentors to determine outcomes and utilize their budgets to achieve those outcomes.
Ensure that the service plan addresses personal, medical, nutritional, health, safety and supports, and employment issues, including all assurances that are required by Medicaid.
Assisting in identifying services and supports that will achieve that individual's stated outcomes and can be accessed from a provider who is appropriately qualified by DDD to provide those services.
Drafting the NJISP (Service Plan) and making revisions with the appropriate input from all members of the team as needed to be sent for DDD State Review for approval.
Assisting individuals and their families, in assuring that the services they have identified will meet desired outcomes.
Connecting individuals and families with resources and supports.
Entering all data into the electronic record (iRecord) and Coordinate with DDD staff to approve the NJISP (Service Plan), authorize the service, and provide quality assurance.
Maintain complete and current individual records and other required reports, service reporting, and Documentation in compliance with Agency, State, and Federal standards.
Provide quality case management and maintain phone and face to face contact with the individual (Monthly Tools), their support team, and provider to ensure that the NJISP and services are being delivered appropriately and within a time-efficient manner.
Participate in all meetings, in-service education, and training as required by DDD and the agency.
Update database records and process paperwork for new hires, terminations, and other status changes.
Participate in an on-call schedule.
Perform other duties as assigned by the Director of Clinical Services and/or Support Coordinator Supervisor in keeping with general requirements of the position.
