What are the responsibilities and job description for the Student Employee - Information Technology Services (IT Assistant) position at Owens Community College?
Advertised Position Title : Student Employee - Information Technology Services (IT Assistant)Job Description : Tasks may include, but are not limited to, the following :
- Work with Help Desk software, make customer calls, reset passwords and work with customers at the front counter.
- Gather and enter information regarding customer’s problem into the college’s Help Desk database in an accurate and informative manner.
- Assist the Help Desk staff.
- Interact with customers in a professional, efficient manner.
- Update documentation on the problem / resolution as needed.
- Receive and route Switchboard calls.
- Use IT related software.
- Setting up and cleaning classrooms, labs and kiosks.
- Assisting staff with the mounting and installation of A / V equipment.
- Cable managing.
- Receiving and transporting deliveries such as pallets of paper, hardware, toner and other miscellaneous items.
- Delivering and installing toner, paper and staples.
- Driving State provided vehicles.
- Tracking all tickets and tasks.
- Special projects and tasks as assigned.
- Coverage includes all college locations. Minimum level of education : High School Diploma or equivalent (G.E.D.). Minimum types of experience : Basic computer skills. Essential Function : This position provides tier one support for students, faculty and staff. This can include work at the Help Desk Service Counter, Switchboard, in classrooms / offices, or within any department of ITS. Other duties as assigned. Knowledge : Basic computer hardware and software knowledge. All student HDSE / SWAT student employees must have a valid driver’s license and will have to fill out an Employee Vehicle Operation request in order to drive any of the State-owned vehicles. Skills : Communicate well orally and in writing. Good customer skills. Good organizational skills. Abilities : Professionally interact with students, faculty, and staff, report to work location in a timely manner and consistently, communicate on the telephone in a professional manner, lift up to 50 pounds, learn various software and hardware programs as needed. Other Characteristics : Be willing to work together as an integral part of a team, perform tasks to the best of your ability, follow guidelines regarding your responsibility to your computer lab, have an interest in maintaining a position of trust and responsibility. Union Position : Job Classification : Student WorkerDuty Days : Work Schedule : Grant Funded Position : FLSA Status : United States of America (Non-Exempt)Pay Basis : HourlyHiring Range : $10.45-$12.50Retirement System : SERS - SERS (Retirement System Classification)
Salary : $10 - $13
