What are the responsibilities and job description for the Sales Operations Coordinator position at Owens Corning Reinforcement Solutions LLC?
PURPOSE OF THE JOB
At Mateenbar, we believe that our strength comes not just from our products but from our people and the values we uphold. As a Sales Coordinator, you will be a critical link between Mateenbar and our customers, supporting the sales team with administrative execution, customer engagement, and operational enablement. This role is customer-facing and designed to own and optimize the sales support process—managing systems, documents, communications, and schedules to help the sales team succeed.
When you join Mateenbar, you become part of a culture built on trust, innovation, and collaboration—qualities that drive us to reinforce what matters most. We don’t just reinforce concrete—we reinforce the values that make us stronger together.
Reports to: National Account Manager
JOB RESPONSIBILITIES
Sales Administration & Coordination
- Schedule and coordinate internal sales meetings, presentations, and client appointments.
- Maintain and organize digital and physical sales records using SharePoint and other internal systems.
- Assist with onboarding and training new sales team members on processes and tools.
- Support preparation and distribution of sales reports, forecasts, and team dashboards.
- Document Management & Proposal Development
- Develop and maintain consistent templates for proposals, presentations, and quote packages tailored to different audiences (owners, contractors, engineers).
- Coordinate the formatting, assembly, and delivery of customized sales packages.
- Organize and optimize SharePoint libraries to ensure fast access to technical data, project decks, and reference materials.
Customer & Sales Team Communication
- Point of contact for incoming sales-related inquiries, ensuring timely follow-up and exceptional service.
- Monitor and manage the company’s primary “info@” email inbox—responding/rerouting emails.
- Assist in resolving customer issues or complaints and escalating when necessary.
Sales Tools, CRM & Forecasting Support
- Maintain up-to-date records in CRM; track opportunities, customer follow-ups, and next steps.
- Prepare CRM dashboards and key performance summaries for sales meetings and pipeline reviews.
- Assist with quote and order generation/ tracking, proposal tracking, and follow-through on client communications.
Sales Enablement & Team Support
- Support execution of sales campaigns and initiatives in coordination with marketing.
- Help plan, organize, and coordinate trade show logistics, customer visits, or partner events.
- Identify and recommend process improvements to streamline the sales cycle and team efficiency.
JOB REQUIREMENTS
Education & Experience:
- High school diploma or equivalent required; college degree preferred
- 2 years in a sales support, administrative, or coordinator role—ideally in a manufacturing, construction, or B2B sales environment.
Skills & Abilities
- Excellent communication and organizational skills with a strong customer-first mindset.
- High attention to detail, time management, and ability to multitask in a dynamic environment.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
- Experience with CRM tools.
- Comfortable working independently and collaboratively across departments.
WORKING AT MATEENBAR
At Mateenbar®, we’re building more than infrastructure—we’re building careers that matter. With over 30 years of experience, Mateenbar® offers the best in advanced fiberglass rebar solutions. Proudly made in America, we are committed to delivering reliable concrete reinforcement the industry can trust. Our culture is anchored in our core values: One Team, where collaboration and shared purpose drive success; Burning Curiosity, which fuels continuous improvement and innovation; and Relentless Commitment, reflected in our determination to deliver excellence in everything we do.
