Scheduler (MR)

About OWM Integrative Wellness: 
OWM Integrative Wellness is a premier medical facility dedicated to holistic health, merging advanced medical care with integrative therapies. Our commitment is to enhance the quality of life for our patients by offering personalized, compassionate, and comprehensive care. Our work environment is nurturing, collaborative, and supportive, fostering professional growth and patient-centered service. 
 
Position Summary: 
The Scheduler plays a vital role in ensuring the smooth operation of our medical practice by efficiently managing appointment bookings, coordinating patient schedules, and maintaining provider calendars. This position requires strong communication skills, attention to detail, and the ability to multitask effectively. 
 
Essential Duties & Responsibilities: 

• Accurately schedule patient appointments, follow-ups, and procedures using EMR systems (e.g., CERBO, Wellness Living).
• Respond promptly to patient inquiries via phone, email, or in-person, providing accurate information.
• Verify patient information and insurance details for scheduling purposes.
• Maintain the EMR system with up-to-date and accurate appointment data.
• Assist patients with pre-appointment requirements and follow-up scheduling.
• Work collaboratively with medical providers and administrative staff to optimize the scheduling process.
• Monitor appointment schedules and adjust to accommodate urgent or last-minute changes.
• Address patient concerns and reschedule appointments as necessary with empathy and efficiency.

Supervisory Responsibilities:  

• None.

Work Environment:   

• Works in an office environment with occasional exposure to patient care areas.
• May be required to occasionally lift or move items up to 25 pounds.

Physical Demands:   

• The physical demands described here are representative of those that must be met by the employee to successfully perform the essential job functions for this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with arms and hands, and talk and hear.  The employee is occasionally required to climb or balance, stoop, crouch, kneel, crawl.

Travel Required:    

• None

 
Preferred Qualifications: 

• High school diploma or GED required; a 2-year college degree preferred.
• Previous experience in a medical receptionist or scheduler role preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with EMR systems Microsoft Suite, and general office equipment.
• Ability to maintain confidentiality and demonstrate professionalism.
• High level of customer service orientation.