What are the responsibilities and job description for the Customer Service Representative position at Ox Paper Tube Core?
Reports To: Customer Service Team Lead
Work Schedule: Monday through Friday, 8:00am to 5:00pm
General Purpose of Position:
Responsible for all of the necessary functions to provide effective customer service. Responsible for acting as a liaison between customer and internal departments.
Duties and Responsibilities:
• Order Entry-take orders via phone and email; perform order entry; figure pricing; figure stick count for production; figure amount per carton/skid; figure truck space; figure number of labels needed; printing labels
• Handle shipping matters- seeking freight quotes; determining freight rates vs. charges
• Prepare daily invoices-pull daily work; process invoices; fax/scan/mail invoices to customers; file paperwork; print daily invoicing report for Inside Sales Manager.
• Expedite orders and respond to customer inquiries, as needed.
• Handle other duties and special projects, as assigned.
• Data Entry- interpret data in customer folder and inputting into computer systems; attention to detail and accuracy
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Management - Complete orders on time, use time efficiently.
• Proven customer service experience
• Excellent oral and written communication skills in English.
• Demonstrate accuracy and thoroughness; Sees ways to improve and promote quality and customer satisfaction; Meet productivity standards and completes work in a timely manner.
• Able to retain fundamental sales information to build knowledge base of industry and customers.
• Follow instructions and respond to management direction.
• Observe safety and security procedures.
• Adapts well to changes in the work environment
• Works well with others.
Skills and Abilities Required: This position requires a high school education or GED equivalent, 2-4 years related customer service experience or training, or equivalent combination of education and experience.
All Ox employees are expected to conduct business in accordance with the highest ethical, moral, and legal standards in the best interests of Ox, its employees, and owners. Each employee has a primary duty to act at all times to uphold these standards and to act with honesty, integrity and fairness and without actual or apparent conflict of interest.
