What are the responsibilities and job description for the Customer Service Representative position at Oxfaa Pvt.Ltd?
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
SkillRequired / DesiredAmountof Experience
Data entryRequired3Years
Experience using email (Outlook)Required2Years
Experience working in a position requiring calm demeanor when dealing with upset usersRequired2Years
Experience with MS ExcelHighly desired1YearsExperience with MS WordHighly desired1Years
Experience with MS VisioHighly desired1Years
Job Type: Contract
Pay: $17.83 - $19.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Work from home
Shift:
- 8 hour shift
Work Location: On the road
Salary : $18 - $19
