What are the responsibilities and job description for the Hotel Front Desk Agent position at Oxford Casino?
Essential Job Functions
- Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties
- Answers guest questions regarding facility and surrounding area
- Acts as a sales member for promotion of internal events, dining and packages
- Promotes outstanding customer relations
Job Specifications
- High School Diploma or equivalent
- Minimum of one (1) year prior experience in guest service capacity
- Excellent guest service skills; attentive and detail oriented
- Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
- Effective communication skills with the ability to communicate with both guests and co-workers
- Must have basic math skills with the ability to accurately handle cash and process sales transactions
- Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred
- Ability to create a positive and upbeat work environment
Physical Demands
This is a sedentary position, and ergonomic workstation and frequent breaks will be provided.Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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