What are the responsibilities and job description for the Front Desk Agent position at Super 8 Hotel - Westbrook?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our resort. The ideal candidate will have a passion for hospitality and a commitment to ensuring a positive experience for all guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and addressing guest needs efficiently.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations and handle inquiries via phone systems, ensuring accurate information is provided.
- Address guest requests and concerns promptly, demonstrating excellent customer service skills.
- Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Process payments and maintain accurate records of transactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold the standards of hospitality management by maintaining a clean and organized front desk area.
- Utilize phone etiquette to communicate professionally with guests over the phone.
Requirements
- Previous experience in customer service or hospitality roles is preferred.
- Familiarity with front desk operations in a resort or hotel setting is an advantage.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude and a willingness to go above and beyond for guests are essential traits for success in this role.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $17.99 - $18.58 per hour
Expected hours: No less than 8 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Westbrook, ME 04092 (Required)
Ability to Relocate:
- Westbrook, ME 04092: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19