What are the responsibilities and job description for the Front Desk Agent position at Seacoast Foot and Ankle Center?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, effective communication, and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet and welcome patients upon arrival, ensuring a positive first impression.
- Manage front desk operations, including check-ins and check-outs.
- Answer phone calls with excellent phone etiquette, addressing inquiries and providing information about services.
- Maintain accurate records of patient information and reservations using administrative software such as QuickBooks.
- Handle patient requests and complaints promptly and professionally.
- Assist with administrative tasks such as filing documents and typing correspondence.
- Collaborate with other departments to ensure seamless patient experiences.
- Maintain cleanliness and organization of the front desk area.
Skills
- Strong time management skills to prioritize tasks effectively in a fast-paced environment.
- Proficiency in QuickBooks is preferred but not required.
- Previous experience in a front desk or administrative role is advantageous.
- Experience as a personal assistant or clerk can be beneficial for this position.
- Excellent phone etiquette and interpersonal skills to engage with guests positively.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Portland, ME 04102 (Required)
Ability to Relocate:
- Portland, ME 04102: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20