What are the responsibilities and job description for the Part Time Host / Dual-Rate Expeditor / Dual-Rate Busperson / Dual-Rate Server position at Oxford Casino?
Job Qualifications
The Ox Pub Host will minimally possess a high school diploma or equivalent. This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager.
Essential Job Functions
- Greets on arrival and regards on departure to Guests visiting the Ox Pub dining room in a warm and inviting manner.
- Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
- Adheres to all Standard Operating Procedures (SOPs).
- Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
- Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
- Is a role model for the company and responds to questions positively.
- Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
- Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
- Maintains confidentiality and security of relevant information.
- Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
- Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
- Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
- Must be able to work any shift needed and is a minimum of 18 years of age
- Must attain a TIPS certification according to Casino and State guidelines.
- Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
- Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members.
Physical Demands and Work Environment
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing and walking.
Essential Job Functions-Bus person
- Adheres to all Standard Operating Procedures, SOPs.
- Show great teamwork with all.
- Assists in the deliverance and dispensing of items ordered by guests service orders; beverages and food.
- Uses equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.
- Is a role model for the company and responds to questions positively.
- Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the food outlet(s).
- Work with communication devices such as telephones, bulletin boards, and pagers.
- Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.
- Push carts of dishes approximately 100 feet; stock plates, glasses, cups, and needed products.
- Maintains confidentiality and security of relevant information.
Maintains an awareness of applicable laws and operates within those guidelines.
Essential Job Functions-Kitchen Expeditor
- Interpret food orders coming through kitchen printer from dining room
- Organize orders for service
- Prepares food trays from completed kitchen line items and organize on trays for service staff to serve
- Prepares and serve appropriate side sauces with kitchen items
- Keeps station and kitchen service area neat and organized
- Keeps beverage service and food service trays neat, clean and organized
- Maintains strict quality control on all food being served
- Food is at proper temperature
- Food is well presented
- Proper accompaniments are in place with meals
- Maintains server drop off and pick up areas of kitchen to make sure they are clean and functional. These areas include:
- Wine/beer service areas
- Dishwasher station
- Expo Station
- Server Salad Station
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