Service Agreement Specialist New Contracts

About Oxford Instruments :

Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent.  This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows :

• We start with the customer
• We succeed by being focused
• We make and keep our promises
• We work together as one team
• We help and trust each other to succeed

About the Position :

The Service Agreement Specialist (SAS) is responsible for the proactive sale of new Service Contracts to customers in his / her territory beyond the point of sales of a new instrument purchase and is charged with the responsibility of meeting or exceeding all assigned Oxford Instruments, Americas (OIA) Sales Targets. The SAS will serve as the primary point of contact for customers with service coverage requirements and / or questions throughout the sales process. This individual will work closely with their manager to build territory action plans which will provide a clear path to sales success as well as partner with Sales, Service, and Marketing.

In addition, the SAS is required to properly manage CRM ensuring all required fields are completed, the information is current and up to date, and sales funnel information (such as close dates and dollars) is accurate. This individual is also responsible for ensuring there is a strong relationship with OIA customers as well as alignment on key sales activity with field sales and service team members.

This is a remote position based on the East Coast, preferably in the New England area.

Key Responsibilities :

Vigorously focus on hunting activities for new Service Contracts opportunities in assigned territory.

Develop a strong working relationship will all Territory Sales Managers and Service Engineers in assigned territory.

Upsell Warranty Expirations and Time and Material customers to Service Contact holders.

Work with new customers to sell post instrument sale Service Contracts by initiating communication with customer immediately after system sale.

Daily updates to the CRM system to ensure all information is accurate and up to date.

Maintain and complete all Vendor Forms and associated documents to close contract sales.

Proactively monitor funnel ensuring ample opportunity exist to meet sales targets.

Accurately forecast orders at the specific opportunity and month level.

Effectively utilize video conferencing, phone calls, and emails to advance opportunities.

Utilize a value selling sales approach to fully leverage all OI has to offer to win sales with minimal discounting.

Develop and maintain “elevator pitch” knowledge level for the Oxford Instrument portfolio of products.

Maintain a high degree of collaboration with Sales and Service.

Attend various trade shows and conventions as well as internal and external sales meeting as required.

Other responsibilities and duties upon request.

About the Candidate :

The right candidate will be a highly motivated and organized professional with 3-5 years Sales experience, in depth experience of relevant technologies, customers, and markets (preferred); Service and Inside Sales experience; Extensive experience with CRM platforms is required, preferably SAP CRM; and the ability to travel to meetings, events, and customers as needed (

Additional Qualifications :

Oxford Instruments Perks and benefits :

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE / M / F / D / V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies : Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s

Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the member of the Talent team that you are currently working with or Human Resources at ConcordHR.HelpDesk@oxinst.com.

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Salary : $5,250