What are the responsibilities and job description for the Help Desk Technician position at Oxford Solutions, Inc?

Job Description

Oxford Solutions has a direct hire opportunity with our client for a Help Desk Technician.

Must be able to work onsite at office located in Coshohocken, PA and travel within the Philadelphia region to provide onsite support for clients.

Looking for someone with 2 years of help desk or similar support experience.

Responsibilities

Assist customers in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve and / or refer highly complex technical problems as appropriate.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using a problem management database and maintain history records and related problem documentation.

Qualifications

High School Diploma or equivalent

2 years of experience in a similar help desk to technical support role

Experience supporting recent Windows platforms, hardware and software, printers, MS Office applications, LAN / WAN issues

Understanding of basic networking principles

Excellent telephone communication and interpersonal skills

Analytical and problem solving skills

Ability to work in a team environment and independently

Valid driver's license and reliable vehicle (to service clients in Philadelphia region)

Help Desk Technician - 25-00099

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