Operations Project Associate

Oxford Solutions is partnering with a Pittsburgh-based retail client seeking an Operations Project Associate. This role is ideal for someone with 1 to 2 years of professional, retail, or communications-related experience who are forward-thinking, highly organized, and adaptable.

The Operations Project Associate will play a key role in supporting and tracking data for loss prevention equipment installations and service follow-ups for retail stores. The position requires monitoring project progress, tracking order numbers, and placing work orders as needed. The Associate will use various software tools and ticketing systems to ensure the seamless tracking and management of loss prevention projects. This is a hybrid role requiring 3 days onsite and 2 days remote each week.

Responsibilities

• Manage and maintain operational data across various systems and platforms.
• Support and track loss prevention equipment installations and service follow-ups for retail stores.
• Monitor project progress, track order numbers, and place work orders as needed.
• Troubleshoot and resolve issues, ensuring work order status is updated promptly.
• Utilize service support and ticketing platforms to track loss prevention projects
• Support user access management for applicable systems.
• Conduct data analysis and reporting using Microsoft Excel and other tools.
• Collaborate with cross-functional teams to enhance workflow efficiency and ensure project alignment.
• Maintain accurate records and documentation for operational processes.

Requirements

• 1 to 2 years of professional experience in retail, communications, or a related field.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Familiarity with service support or ticketing platforms (e.g., JIRA or Service Channel) is a plus.
• Strong prioritization, organization, time management, and multi-tasking skills.
• Effective communication skills with the ability to collaborate at all levels of an organization.
• Adaptability to change and a proactive, forward-thinking mindset.
• Ability to work independently with minimal supervision while contributing to team goals.

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