Analyst IT Infrastructure Sr

Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.

Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

Responsibilities

A successful candidate perform reactive monitoring, troubleshooting, and working to resolve or escalate telecommunication and IT related issues within the clients Onshore Resources and Carbon Management (ORCM) assets. Duties and responsibilities include:

• Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
• Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
• Identify, notify, and escalate network issues.
• Respond to network alarm with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
• Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
• Act as a technical escalation for the Automation and IT teams.
• Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
• Under supervision, manages outage calls to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
• Work closely with ORCM automation and IT teams to resolve service issues.
• Escalate /Resolve network problems/faults to appropriate parties.
• Tracks and updates problems in the trouble ticketing system.
• Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
• Identify alarm correlations and appropriate response actions for future automation.
  
  

Performs other duties as requested by manager

Required Qualifications

• Information Systems and Network experience
• Ability to remotely troubleshoot communication issues between SCADA System and End Devices
• Ability to remotely troubleshoot communication issues on core network infrastructure
• Willing to work rotating 12-hour shifts from 7am-7pm or 7pm-7am Central Time, 7 days a week on, 7 days a week off (Wednesday-Tuesday)
• Strong pattern recognition skills/good at interpreting data and graphs
• Strong decision-making skills
• Discipline and attention to detail to deliver quality work
• Strong English communication skills
• Thorough understanding and use of Microsoft Office Suite
  
  

Desired Qualifications

• College graduate in Computer Science, MIS, Engineering, or a related field preferred; Equivalent work experience pertaining to information technologies, project management, and / or telecommunications may be acceptable.
• Relevant work experience (e.g. NOC, data analytics, customer service, telecom industry, tech industry)
• SolarWinds or other network monitoring tools
• Experienced shift work
• Passion for technology
• Ambition to learn and progress
• Strong interpersonal skills
• Fast learner
  
  

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website.

Oxy does not charge a fee at any stage of the recruiting process. We will never:

• Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
• Use recruiting or placement agencies that charge candidates an advance fee of any kind or
• Request personal information such as passport and bank account details at an early stage of our recruitment process.
  
  

We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.