Demo

Insurance Customer Service Representative

Oyer Insurance Agency
Wooster, OH Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 4/11/2025

**About Us**

Oyer Insurance Agency is a company that values providing quality service over sales goals. We strive to create a positive work environment and offer flexible working hours.

We are seeking an individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our policyholders, including quoting insurance policies, advising on coverage, making changes, and retention of existing accounts.

The ideal candidate will have previous experience in property and casualty insurance, as well as a friendly, client-first attitude. They will be able to understand and explain policy provisions related to individual customer circumstances, receive customers requesting quotes or changes, and determine acceptability and placement.

The role also involves multi-tasking between phone systems, email, agency management systems, and basic software programs. We prefer candidates with at least 2 years of experience in personal or commercial insurance.

**Responsibilities:**

  • Understand and explain policy, coverage, billing, and eligibility provisions related to individual customer circumstances.
  • Receive customers requesting quotes or changes to existing coverage and/or new policies.
  • Determine acceptability and placement, complete applications or endorsements, and collect premium when applicable.
  • Make suggestions to improve customer satisfaction and operation workflow.
  • Document all material conversations with insureds and/or carriers regarding exposures and coverages.
  • Follow up with customers concerning billing, supporting documentation, and company letters.
  • Maintain a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims.

Requirements:

  • Previous experience in property and casualty insurance.
  • Able to provide excellent customer service.
  • Friendly, client-first attitude.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Insurance Customer Service Representative?

Sign up to receive alerts about other jobs on the Insurance Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$47,061 - $52,995
Income Estimation: 
$54,716 - $62,670
Income Estimation: 
$54,716 - $62,670
Income Estimation: 
$76,373 - $106,635
Income Estimation: 
$35,864 - $42,128
Income Estimation: 
$47,061 - $52,995
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Oyer Insurance Agency

Oyer Insurance Agency
Hired Organization Address Wooster, OH Full Time
Job Overview Oyer Insurance Agency is seeking a skilled Policyholder Support Specialist to join our team. The successful...
Oyer Insurance Agency
Hired Organization Address Wooster, OH Full Time
About Oyer Insurance Agency We value creating a positive work environment and offering flexible working hours. Our goal ...
Oyer Insurance Agency
Hired Organization Address Wooster, OH Full Time
We are seeking a dedicated individual to provide exceptional customer service to our policyholders at Oyer Insurance Age...

Not the job you're looking for? Here are some other Insurance Customer Service Representative jobs in the Wooster, OH area that may be a better fit.

Customer Service Representative - Health Insurance

Advanced Insurance Solutions, Aurora, OH

Customer Service Representative

The Medcalf Monroe Agency - Allstate Insurance, Hudson, OH

AI Assistant is available now!

Feel free to start your new journey!