What are the responsibilities and job description for the Front Desk Agent position at Oyster Bay Inn & Suites?
Front Desk Agent
Duties:
- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel's computer system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Excellent communication and customer service skills
- Proficiency in using phone systems and computer software
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Attention to detail and problem-solving skills
- Previous experience in a customer service role is preferred
Join our team as a Front Desk Agent and be part of creating a positive guest experience. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction during their stay. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to join our team!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
Ability to commute/relocate:
- Bremerton, WA 98312: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $17 - $19