Assistant Director of Quality Improvement

Job Summary:

The Assistant Director of Quality Improvement will assist the Director of Risk and Quality Improvement in the implementation of the Center’s quality improvement activities. They are responsible for administering the Center’s Quality Improvement process on a day-to-day basis. The Assistant Director directly supervises the Quality Assurance Supervisor, Service Excellence Specialist, and is responsible for collaborating with the Director of Risk and Quality Improvement in oversight of the Center’s Quality Improvement processes. The Assistant Director has authority as an Assistant Director as outlined in policies and procedures of the Center. Assistant Director corresponds with individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals served often times have experienced trauma that affects their development and adjustment. Assistant Director demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. Assistant Director will be trained in trauma-informed care and will work to help create a work environment that is sensitive and responsive in order to prevent victimization, abuse, or trauma. The Assistant Director of Quality Improvement reports directly to the Director of Risk and Quality Improvement.

Education:

Bachelor’s degree in information technology, healthcare administration, or healthcare related field is required. Advanced degree in information technology, healthcare administration, or healthcare related field is preferred.

Work Experiences:

Minimum of three (3) years’ experience working in healthcare or related field.

Responsibilities:

1.Assist in the resolution of client complaints or grievances.

2. Assist in compiling quarterly and annual risk and quality reports for the Administrative Team and the Board of Directors to include analysis and trending of quality initiatives such as peer review, complaints, CCBHO measures, survey results, and quality assurance auditing.

3. Review and evaluate policies and procedures in key areas of quality assurance and improvement, recommending changes in an effort to improve efficiency and efficacy within the organization.

4.Provide guidance to staff regarding medical records releases, record retention processes, documentation rules and regulations, and Quality Assurance auditing.

5.Monitor and guide adherence to CCBHO and CARF standards, and CCBHO quality measures.

6.Assist with CQI projects Center-wide.

7.Coordinate Center-wide surveys.

8. All other duties as assigned.

Physical Requirements:

Normal office environment. Typical physical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. Normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Ability to work under stressful conditions and to work irregular hours.