Senior Desktop Support Technician

Job Title: Senior Desktop Support Technician

Location: Scottsdale, AZ

Position Overview

The Senior Desktop Support Technician leads the Desktop Support team and provides technical assistance to the Home Office, remote users, and restaurant management. Responsibilities include troubleshooting escalated issues, managing ITSM ticketing, and ensuring compliance with technology standards.

Key Responsibilities

• Lead the Deskside Support team and train members.
• Provide desktop support for internal systems, adhering to SLAs.
• Document support incidents and install desktop hardware/software.
• Manage user accounts and facilitate computer/phone moves.
• Maintain hardware/software inventory and document procedures.
• Support escalated field management issues as needed.
  
  
  

Qualifications

• Associate's degree (experience may substitute).
• ITIL Foundations, HDI Desktop Support Technician, CompTIA A , N , or Microsoft MCP certifications preferred.
• 5-7 years of experience with Windows OS, Microsoft Office, and Active Directory.
• Familiarity with ticketing systems and networking (TCP/IP, DHCP, DNS).
  
  
  

Competencies

• Strong problem-solving and communication skills.
• Detail-oriented with the ability to multitask.
• Motivated, approachable, and dedicated to continuous learning.
  
  
  

Work Hours

Monday Friday, 8:00 am 5:00 pm AZ time zone

Working Conditions

This role requires in-office work in Scottsdale, AZ (85255)

Benefits

• Health Benefits:Comprehensive medical, dental, and vision plan options available starting the 1st of the month following the hire date.
• Paid Vacation and Sick Time:20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• Paid Holidays:11 company-selected holidays plus 2 floating holidays per year.
• Lucky Cat Meal Card:Preloaded meal card for use at any corporate-owned P.F. Changs location.