What are the responsibilities and job description for the Customer Service Manager position at P Gagnon and Son, Inc.?
Our Culture
EDP is a rapidly growing company - with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.
We service more than 200,000 customers in 19 states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own "next chapter" while benefiting everyone involved.
Responsibilities :
- Leading and managing a team of customer service representatives, providing guidance, coaching, and support to foster a high-performance culture
- Developing and implementing customer service standards, policies, and procedures to enhance customer satisfaction and operational efficiency
- Monitoring and evaluating team performance, providing regular feedback, and conducting performance reviews
- Handling escalated customer complaints or issues, working closely with the team to find satisfactory resolutions
- Collaborating with other departments, including sales, operations, and dispatch, to ensure seamless coordination and effective communication
- Conducting training sessions and workshops to enhance the skills and knowledge of the customer service team
- Analyzing customer data, trends, and feedback to identify areas for improvement and implement strategies for enhancing the customer experience
- Implementing and utilizing customer service software and CRM systems to optimize service delivery and maintain accurate customer records
Requirements :
We Offer Amazing Benefits!
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family's needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost :
Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Salary : $50,000