Customer Service Manager

We are seeking an experienced Customer Service Manager to lead and oversee our Customer Service function, ensuring operational excellence and customer satisfaction. This role is responsible for managing a team, driving revenue growth, and ensuring company objectives are met. Occasional extended hours may be required, but travel is not anticipated.

Key Responsibilities

Leadership & Team Management:

• Oversee and manage the Customer Service Team, including scheduling and workload distribution
• Participate in hiring, training, performance evaluations, and disciplinary actions
• Ensure the team provides high-quality service to customers and meets company standards
  
  

Operations & Customer Service

• Supervise customer service processes, including order entry, invoicing, technical support, and issue resolution
• Maintain relationships with key clients to drive revenue growth
• Report quality incidents to the Innovations Team and ensure prompt resolution
• Oversee the rollout of new products, coordinating design, packaging, marketing, and training
• Manage new customer setup processes and ensure smooth onboarding
  
  

Strategic & Financial Responsibilities

• Collaborate with the Corporate Director of Sales & Marketing to align customer service strategies with company goals
• Participate in financial planning, seeking budget approvals as necessary
• Coordinate corporate events and distribute pricing updates across all business units
  
  

Location: Rochester, NH

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Salary: $85,000 - $95,000

This is a full-time onsite position in Rochester, NH. If you’re a customer service leader looking for an opportunity to make a direct impact, apply today by emailing your resume to Kate Holland at kholland@naglergroup.com

TNG123

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