PHL Warranty Technician

JOB DESCRIPTION

Job Title/Position: PHL Warranty Technician

Reports to: PICC Manager

FLSA: Non-Exempt

Job Summary:

A production position responsible for carrying out warranty work on roofing, siding, windows, doors, and gutters varying from minor adjustments to full replacements.

Essential Job Responsibilities:

• • Troubleshoot issue and provide solutions and effect repairs
• • Manually carry out repairs with the use of hand and power tools
• • Manually carry out installations with the use of hand and power tools
• • Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
• • Fill out work orders
• • Collect payment, maintain control of payment until submitting to coordinator
• • Maintain company vehicle, ensure regular and timely maintenance
• • Deliver the highest level of excellence in customer service
• • Maintain regular contact with Warranty Coordinator after each scheduled job

Education: High School Diploma or Equivalent

Licenses: N/A

Experience:

At least 5 years experience troubleshooting, diagnosing customer concerns with windows, doors, siding, gutter and roofing installation. Install experience a plus, hands on repair work required.

Work Schedule: Full Time/First Shift Occasional Saturdays as dictated by the ON-Call schedule rotation.

Physical Requirements:

• • Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
• • Operate metal brake

• • Climbing ladder
• • Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, climbing, reaching, balancing, driving, grasping, pinching

Performance Requirements:

• • Excellent oral and written communication
• • Detail oriented
• • Excellent diagnostic skills
• • Strong customer service skills

• • Sense of urgency

Occupational Hazards:

• Temperature (weather), heights, repetitive motion, awkward positions

Benefits:

PTO (including 6 paid holidays, a floating holiday and PTO on your Birthday)

Health Insurance

Life Insurance

Dential & Vision Coverage

Robust Incentives

Financial Wellness Progam

Fitness Center

401K with Company Match

Retirement Plan

Career Development and Continuing Education

PJFITZ2025