Norman, OK Service Manager

Description

Norman, OK - Service Manager*

Job Function

Manages service department operations within the dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Essential Duties

1. Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals.
2. Recruits and hires service personnel and develops and retains key talent through individual development plans.
3. Coordinates recruiting of new talent utilizing local technician training programs.
4. Maintains all management reports necessary to audit the performance of department and individual employees.
5. Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
6. Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturers requirements.
7. Schedules and assigns job and work areas to employees according to their skills and knowledge.
8. Monitors shop employees so that all duties are performed in a safe and efficient manner.
9. Maintains a clean and organized shop and office and supports all company safety initiatives.
10. Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
11. Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records.
12. Coordinates dealership training program and service-related customer clinics.
13. Always conducts self in a professional manner, inside and outside the dealership.
14. Monitors metrics on a monthly basis to assure achievement of departmental goals.
15. Performs other functions or duties as directed by management in line with the objectives of the dealership.

*Safety Sensitive

Norman, OK - Service Manager Pay & Benefits:

• Competitive Pay
• Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
• Company Paid Life Insurance
• 401k Match
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!

Qualifications

Norman, OK - Service Manager

Skills & Qualifications

• Minimum 3 years experience in Service Department operations or related field.
• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.
• Familiar with John Deere and competitive products.
• Ability to analyze and interpret internal reports.

Job Specific Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.