Network Technician

At P17 Solutions, we believe in fostering a culture of innovation, collaboration, and professional growth. P17 Solutions is currently searching for a full-time Network Support Technician. As a Network Support Technician, you will have the opportunity to work on impactful projects, develop your skills, and contribute to the success of our clients and company. We offer competitive compensation, comprehensive benefits, and a supportive work environment.

If you are passionate about using data to drive strategic decisions and are excited about the prospect of joining a forward-thinking company, we would love to hear from you. Apply today and take the next step in your career with P17 Solutions!

Essential Duties and Responsibilities

The Network Support Technician (IT) – Plug and Play is responsible for the rapid setup, configuration, deployment, and basic troubleshooting of hardware, software, and peripheral devices for end users. This role focuses on efficient, repeatable IT support activities that ensure staff are up and running with minimal downtime. Ideal for fast-paced environments, onboarding scenarios, and off-site locations, the position requires attention to detail, excellent communication skills, and a customer-service mindset.

Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.

Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.

Communicates with end users to understand and troubleshoot problems.

Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.

Deploy, configure, and maintain IT hardware and software (laptops, desktops, monitors, printers, and mobile devices) in accordance with FAA security and configuration baselines.

Perform plug-and-play setup for new users and workstations, ensuring compliance with FAA-approved hardware and software standards.

Assist with user account provisioning, deprovisioning, and hardware issuance in coordination with FAA-approved identity and access management protocols.

Provide Tier 1 technical support for hardware, system access, basic networking, and application issues in accordance with FAA service-level requirements.

Maintain accurate inventory and asset tracking records in accordance with FAA documentation standards and property accountability guidelines.

Coordinate hardware refreshes, moves, and deployments for FAA personnel, ensuring minimal disruption to mission-critical systems.

Support compliance with FAA IT security policies, including patch management, system hardening, multi-factor authentication, and encryption practices.

Escalate complex technical issues to appropriate Tier 2/3 personnel or FAA support teams while documenting all steps taken.

Perform other duties as assigned

Education / Experience Required

Associate Degree in Computer Networking, Information Technology, Network Systems Administration, Computer Science

Bachelor’s degree in information technology, Network Engineering, Cybersecurity Computer Science, Information Systems.

Technical certification preferred in CompTIA Network

Cisco Certified Network Associate (CCNA)

CompTIA Security

Microsoft Certified: Azure Fundamentals

2–5 years of experience in IT support or a similar hands-on technical role.

Familiarity with Windows OS, Microsoft Office 365, basic networking concepts, and mobile device setup.

Strong troubleshooting skills and ability to follow documented procedures.

Excellent customer service and communication skills.

CompTIA A , Network , or similar certification.

Experience using help desk ticketing systems and IT asset management tools.

Understanding of endpoint security, MFA, and remote access solutions.

Work Requirements

• MUST have a US Citizenship
• MUST live within a 90 miles radius of Egg Harbor Township NJ (William J. Hughes Technical Center)
• Applicant selected for employment will be subject to a government investigation and must meet eligibility requirements to obtain a government Public Trust clearance.
• Ability to travel a minimum of 50%.
• Must be able to lift 20-25lbs

This job description may require employees to follow other job-related instructions and to perform any other job-related duties requested by authorized personnel. All duties and responsibilities may be subject to possible modification to reasonably accommodate individuals with disabilities.