What are the responsibilities and job description for the Customer Service Representative position at P3 Services?
At Patriot Plumbing, Heating & Cooling Inc., we make the search an easy one. Our employees matter to us as much as our customers, and our employee satisfaction matters!
Working with us means you’re treated as the individual you are, not just a number among hundreds. Plus, you’ll receive a competitive benefits package with expert training from top professionals in the industry.
The CSR would work 7 am to 5 pm Monday through Friday
· Serve visitors by greeting, welcoming, directing, and announcing them appropriately
· Answer, screen and forward any incoming phone calls while providing basic information when needed
· Booking appointments for customers
· Outbound calling for VIP Member visits due
· Email appointment reminders to service agreement customers
· Assisting employees with purchase orders as needed or requested
· Coordinating parts deliveries for technicians
· Receive and sort daily mail/deliveries/couriers
· Prepare all outgoing mail
· Receive inventory and deliveries in the absence of the Warehouse Coordinator
· Assist customers with completing credit applications
· Preparation of customer correspondence including thank you cards daily
· Surveying customers regarding work completed via phone and email
· Purchasing permits and requesting inspections in the absence of the Installations Coordinator
· Assist HVAC Installation customers and employees in the absence of the Installations Coordinator
· Follow up on estimates prepared by Plumbing and HVAC technicians
· Parts deliveries as requested utilizing company vehicle
· Perform other clerical duties such as filing, photocopying, collating, faxing, etc.
. Other duties as assigned
If this sounds like you APPLY TODAY!
Job Type: Full-time Salary: $18.50 - $22.00 per hour
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Salary : $19 - $22
