Emergency Dispatcher

Traffic Operations Center Technician 1

EMERGENCY DISPATCHER

Interested candidates must apply to the Traffic Operations Center Technician 1 posting by visiting

careers.paturnpike.com

by May 1, 2025.

Posting Start Date:

April 3, 2025

Posting End Date:

May 1, 2025

Position Number:

80001322

Union:

Local 77 CO

FLSA Status:

Hourly

Department:

Traffic Engineering and Operations

Pay Grade:

PR60A

Hourly Rate:

$25.96

Employment Type:

Full Time

Building Location:

TIP Building (Operations Center)

Building Street:

2850 Turnpike Industrial Drive

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057

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The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 552-mile system used by 192 million vehicles a year. Together, we are building the highway of the future.

Job Purpose and Summary

This is skilled work involved with monitoring, evaluating and coordinating communications for real-time traffic conditions from the Traffic Operations Center for the Pennsylvania Turnpike Commission (PTC). Work includes maintaining communications to ensure the safety and security of customers and employees while traveling or working on the highway 24/7. Incumbents must follow all operating procedures, rules and regulations set forth by the Federal Communications Commission and the PTC. Work is performed with close supervision and review by a shift supervisor or designee.

Essential Functions & Responsibilities

Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.

Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC.

Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc. Notifies external agencies of PTC resource needs.

Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.

Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.

Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.

Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.

Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.

Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects.

Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.

Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools.

Performs related duties as assigned.

Qualifications

High school diploma or equivalent certification.

One (1) year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.

Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period (current employees) or probationary period (new hires).

Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days.

Must demonstrate the ability to type a minimum of 30 wpm on a PTC administrated test.

Must have and maintain a clean criminal history record and appropriate security clearances.

Competencies

Active Listening

Attention to Detail

Communication Proficiency

Customer/Client Focused

Flexibility

Safety

Teamwork Orientation

Technical Capacity

Physical Demands and Work Environment

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Frequently works extended hours and must be available for emergency response 24/7 when needed. Office environment with low levels of noise, adequate lighting and comfortable temperature.

Benefits

Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.